Front Desk Agent Job at SLEEP INN AND SUITES- Sheboygan
Job description
Job requirements:
- Be Part of a great Front Desk Team who are fun and loving people
- Responsible for providing quality guest services that include reservations and check-out, wakeup call service, supply guests with directions and information regarding property and local areas of interest.
- Assists guests in a friendly, professional and timely manner to ensure guest satisfaction.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on the appropriate (AM, PM, Overnight) checklist by the end of the shift.
- Handle cash and credit card transactions accurately and confidently.
- Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily In-house count and expected arrivals/departures.
- Field guest complaints while maintaining a friendly and warm demeanor at all times. Listen and extend assistance in order to resolve problems & complaints. Take ownership of guests' challenges and follow through to ensure guest satisfaction.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Other duties as assigned
Qualifications:
- Prior hospitality experience is preferred but not required.
- Basic computer skills required for example word and excel.
- Training will be provided to get acclimated to the hotel reservation system and processes.
- Good customer-service and communication skills are essential.
- Knowledge of Choice Advantage is a PLUS
Benefits:
- Flexible schedule
- Employee hotel room rate Discounts
- Holiday Pay and Quarterly bonus on reaching sales goals.
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Sheboygan, WI 53081: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location
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