OBJECTIVE OF THE POSITION:

We are seeking engaging individuals with strong multi-tasking skills and a passion for working with people.

Principal Responsibilities:

• Professionally greets, registers, obtains pertinent information and establishes credit prior to assigning rooms to guests.
• Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.

Job Duties:

• Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Manages difficult or emotional customer situations.
• Customer Service – Responds promptly to customer needs, requests for service and assistance. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
• Teamwork – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
• Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
• Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
• Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
• Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, property walks, and all other logs as required.
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of an emergency.
• Initiative - Asks for and offers help when needed.
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.

About KMG Hotels:

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person

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