At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Property Manager.

The Front Desk Agent is responsible for all duties of the front desk operation which includes: inter-department communications, greeting guests. The Front Desk Agent should possess strong communication skills and demonstrate leadership abilities. Also this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Further, embracing Destination Resorts Snowmass’ vision and service culture; promoting unity and teamwork and inspiration amongst all departments; and maintaining a supportive and productive relationship with the ownership group.

He/she must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to help guests to the best of their ability.

Duties include:

• Perform all tasks of a Front Desk Agent as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc,
• Analyze, investigate, and resolve guest complaints
• Create expectations, manage processes, and hold people accountable for the agreed upon activities and time tables

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word
• Must have excellent organizational, interpersonal and administrative skills

Benefits

Benefits available with this position include:

• Medical / Dental / Vision Insurance (Full-Time)
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• PTO
• Ski passes

Additional perks may include:

• Colleague Rate and Complimentary Room Nights, if available
• Flexible Spending Account
• Meals

Wage Information

The hourly rate for this position is $20.00

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work Location: One location

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.