This job exists to: The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.

*Must be bilingual in Spanish and English.*

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
• Skilled at receiving and processing collection of payment and proper cash handling procedure.
• Quality scheduling to include active-schedule management and maintaining the clinic schedule.
• Excellent customer service, cultural sensitivity, and confidentiality.
• Follow appropriate telephone protocol for patients and employees.
• Initiate, update and maintain electronic medical record.
• Responsible for patient-related data collection for process and quality improvement.
• Actively enrolls and engages patients with My Clinica Connection.
• Responds to patients questions by following and informing of our policies and procedures.
• In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness.
• Distribution of all clinic deliveries.
• First line of de-escalation when handling volatile, emotional, and behavioral patient issues.
• Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.
• Completes patient registration in EMR and updates with any changes in patient status.
• Updates patients of current wait time, when necessary.
• Support the Clinical team with all administrative, planned care initiatives.
• Maintains visitor check-in process.
• Responsible for all “normal lab” phone calls to patients.
• Assists patients in filling out registration forms.
• Performs daily outreach from the care planner alert report and other outreach efforts as directed.
• Manages all outgoing correspondents via mail, email, and fax for the clinic.
• Confirms appointments via phone call to patients.
• Participation in organization, site workgroups, or committees as requested.
• Basic understanding of financial enrollment and refers when appropriate.
• Receiving dropped off labs and basic knowledge of specimen handling and storage.
• Reads data, corrects errors, and reports inefficiencies.

OTHER DUTIES AND RESPONSIBILITIES:

• Maintain a safe work environment by remaining informed of and compliant with the clinic’s safety policies, and in particular by application of safe practices in area of own responsibility.
• Compliance:
  • Knowledgeable of and compliant with laws and regulations governing area of responsibility.
  • Responsible for reporting any potentially non-compliant conduct.
  • Cooperate fully with our Compliance Officer in upholding our Compliance Plan.
• Performs other duties and responsibilities as required.
• Assure that front desk equipment: fax, copier are properly supplies

SUPERVISION: No

SCOPE OF AUTHORITY:

Progress is reviewed quarterly, and results are measured and formally evaluated annually.

POSITION QUALIFICATIONS:

Education and Experience:

Knowledge, Skills and Abilities:

PRINCIPAL WORKING RELATIONSHIPS:

• All Clinica Family Health employees and patients
• OT Supervisor, Clinic Operations Manager and Clinic Operations Director

MATERIALS AND EQUIPMENT DIRECTLY USED:

• Computer and office equipment
• Data-based development and resources
• EMR and Insurance portals

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES:

• Risk of exposure to blood borne pathogens
• Ability to travel from clinic to clinic as required
• May require work outside of normal business hours
• Ability to lift up to 25 lbs.
• Intermittent high-paced, sometimes stressful environment

What we offer:

• Competitive Vacation Time
• Paid Holidays
• Medical Benefits
• Dental Benefits
• Vision Plan
• Retirement Plan
• Flexible Spending Account
• Growth Opportunities

Compensation: Approximately $15.22 - $17.65 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.