Front Desk Clerk Job at Home 2 Suites by Hilton Hobbs
1.Coordinate in taking, recording, canceling reservations, wake up calls, courtesy call backs, checking guests in an out with guest service and satisfaction as our #1 Priority.
2. Take care of housekeeping and maintenance jobs for guests when housekeeping & maintenance personnel have left for the day.
3. Verify daily printout listing guest’s arrivals, departures, guest’s folios and all other necessary functions.
4. Have knowledge of hotel including services, features, amenities, local attractions, and restaurants. Maintain accurate records on your shift and have knowledge of reward and frequent traveler programs.
5. Answer telephone (within three [3] rings & follow script) in a courteous and professional manner.
6. Perform all aspects of front desk operations; record all information reporting unusual occurrences or requests to manager immediately. Use passwords with discretion log off workstation when leaving area.
7. Report to work on time, in proper and clean uniform, including nametag. Personal appearance and grooming must conform to our standards.
8. Have a thorough knowledge of all emergency procedures and how to follow the steps.
9. Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times in breakfast area. Fold linens as needed. Maintain clean environment for hotel guests.
10. Interact with guest for guest stay feedback and maintaining high hotel guest service scores.
11. Perform all other duties as requested by Supervisor or Manager
12. INSPIRE EVERY DAY
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Hotel experience: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: One location
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