Front Desk Concierge Job at Aviva Maybelle Carter
Position Summary
The Concierge is the front desk receptionist for the facility, meeting and greeting residents and the public and handling a variety of clerical duties.
Essential Responsibility
Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
Accommodate residents’ requests for assistance - referring to other staff as necessary.
Provide marketing information to visitors.
Assist Activities Department with program / event reservations; collect program / event fees; maintain accurate records.
Maintain and regularly update databases of resident general information and update/distribute resident phone lists. Handle other clerical duties as assigned.
Support other departments as needed to ensure high quality resident service.
Demonstrate positive resident relations and facility’s quality care and service standards to residents, families, and guests. Maintain a positive, cheerful attitude at all times.
Perform other duties as assigned. Attend in-service classes and staff meetings.
Regular and predictable attendance daily.
Minimum Job Qualifications
High school diploma or equivalent (GED)
At least 1 year of related work experience
Part-time employees can take advantage of:
Continuing Education Assistance
15 days of paid time off to be used any way you wish
Paid Holidays
Training and Education Programs
Rent Discounts
Employee Referral Program
Company Paid Life Insurance
Pet Insurance
Company matching 401k
Aviva Senior Living is an Equal Opportunity Employer and a Drug Free Workplace.
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