Front Desk Concierge Primary Care + Waterford PRN

All the benefits and perks you need for you and your family:

• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: Per Diem, Available to work a minimum of at least 4 shifts per month.

Location: Waterford Lakes, FL

The role you’ll contribute:

The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.

The value you’ll bring to the team:

• Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

The expertise and experiences you’ll need to succeed:

• High school diploma or equivalency
• Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
• Ability to operate a computer, copier, fax and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to request and collect co-pays and outstanding balances