HopCat's mission is simple: Be the best damn beer bar on the planet. Our restaurants are designed, stocked, and staffed with one mission in mind: To bring you great beer.

But our mission goes beyond this: We work to create welcoming, inclusive atmospheres where our guests and employees are encouraged to be themselves.

All team members receive training in our industry-leading recycling and composting program, which allows us to divert up to 90 percent of our waste from landfills. At HopCat, youll be part of a work family that strives to make the world a better place by giving back to our communities and building teams that reflect and celebrate the diversity of the areas we serve.

To get a feel for the unique vibe we try to create at each restaurant, check out these videos and visit our website:

HopCat: https://hopcat.com/ https://www.youtube.com/watch?v=-sF6xu_yG5M&t=25s

Benefits:

• Employee assistance program
• Employee discount
• Referral program

The Front Desk team is vital to all aspects of the restaurant through managing guest flow, timely seating of guests & providing great first impressions. Each front desk persons primary objective is to give guests the best experience imaginable while maintaining a fun & inviting work atmosphere.

DUTIES:

• Greets all guests warmly
• Inputs guest information in NoWait & accurately quotes guest wait times
• Navigates guests through the restaurant at their pace
• Seats guests according to their preferences & provides silverware, menus & a friendly farewell
• Provides whatever is needed to make guests experience comfortable & enjoyable
• Follows procedure for taking to go orders
• Monitors timing of product preparation & eagerly delivers products to guests (to go orders, retail)
• Works efficiently with bussers to clean & prepare tables for guests prior to seating
• Executes bathroom checks every 30 minutes
• Maintains neat workspace & sets fellow employees up for success by completing daily side work
• Never leaves the front desk unattended
• Works & communicates well with guests, fellow employees & management

SKILLS:

• Executes each shift using a Service State of Mind
• Effective & polite communicator (in person, through email, NoWait, over the phone & via POS)
• Understands how to use NoWait hosting app
• Excellent multi-tasker; operates with grace, prioritizes tasks & acts with a sense of urgency
• Stays well organized with a strong attention to detail
• Able to identify when a product does not meet quality standards & resolve the issue before bringing product to guest
• Able to discuss specific & unique characteristics of menu items

PERSONAL QUALITIES:

• Honest
• Great at on-your-feet thinking
• Enjoys meeting & talking to new people
• Dedicated to continuous learning about products & procedures
• Self-awareness; able to maintain composure in a busy, loud environment
• Devoted team player; willing to lend a helping hand or reach out when needed
• Motivated to self-identify tasks during down time

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be present in the restaurant to perform this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, bend, stoop and walk, including climbing up and down steps depending on building construction. The employee frequently is required to carry multiple objects. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and far vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this, the employee is occasionally exposed to risk of radiation specifically from monitors and/or cell phones. The employee is also potentially exposed to spaces behind the bar and throughout the restaurant/kitchen that may present safety issues. The noise level in the work environment is usually moderate to loud.

The above statements are intended to describe the essential functions performed by people assigned to this position title. The job description is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of members so classified. All reasonable accommodations will be made for applicants and/or current staff members who meet the requirements of the Americans with Disabilities Act (ADA).

BarFly Ventures, LLC is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.