Front Desk Manager Job at Caesars Entertainment
ESSENTIAL JOB FUNCTIONS :.
- Oversees customer check-in, check-out, reservations, luggage transportation and special requests.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s.
- Ensures Front Service staff behavior and appearance are in compliance with established policies.
- Handles customer problems/complaints and resolves in an effective and courteous manner.
- Supervises staff on shift and ensures proper staffing levels in order to provide high standard of service with minimum labor hours.
- Schedules lunch breaks and maintains employee attendance records.
- Assists Security in all emergency/security matters;
- Insures all audit/accounting/key functions are secure and monitored;
- Builds lasting relationships with guests.
- Spearheads maximization of hotel occupancy and average daily rate
- Assists in development and implementation of Front Office Training Program.
QUALIFICATIONS:
- High School Diploma or equivalent required.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Must be 18 years of age.
- Must be able to obtain Missouri Gaming License.
- Must be able to work any day of the week and any shift, including holidays and weekends.
- Must present a well-groomed appearance.
- Minimum six months to a year cash handling experience strongly preferred within high volume industries.
- Must have excellent customer service/communication skills.
- Knowledgeable in data entry, read and interpret output from a computer (CMS/LMS experience a plus).
WORK ENVIRONMENT REQUIREMENTS:
- Must be able to work independently along with a team mentality.
- Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
- Must be able to stand for prolonged periods of time or entire shift.
- Must be able to work at a fast pace and in stressful situations.
- Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
- Must be able to read, write, speak and understand English.
- Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
- Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
- Able to maneuver throughout hotel and casino, including up and down stairs.
- Respond to visual and aural cues.
- Manual dexterity and coordination to operate office equipment, including 10 key, adding machine, personal computers, fax machine and photo copier.
- Read, write, speak, and understand English.
- Able to work flexible shifts.
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