Front Desk Manager Job at Home2 Wilmington WB
Home2 Wilmington WB Wilmington, NC 28403
Join our fun, service-oriented team at the Home2 in beautiful Wilmington NC! We strive to create an environment where our team is empowered to create the best guest experience every day.
We are looking for an experienced Front Desk Manager to join our team. The ideal candidate will have a strong customer service background and excellent organizational skills. The Front Desk Manager will be responsible for overseeing the daily operations of the front desk, including greeting customers, answering phones, scheduling appointments, and managing the front desk staff. The successful candidate will also be responsible for ensuring that all customer inquiries are handled in a timely and professional manner.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Answer phones and direct calls to the appropriate personnel.
- Manage the front desk, including taking reservations, checking guests in and out, and responding to guest inquiries.
- Ensure that all front desk staff are properly trained and follow company policies and procedures.
- Maintain accurate records of guest information, payments, and transactions.
- Handle customer complaints in a professional manner.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Wilmington, NC 28405: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service (Preferred)
Work Location: In person
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