Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:

• Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
• 401(k) plan (Available to any employee over the age of 18)
• 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
• 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
• 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
• Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face

Full Time - Seasonal

Join us for Summer 2023! If you have a knack for making a great first impression and are skilled at providing high quality guest interactions then we would love for you to join us as a Front Desk Supervisor. Our Front Desk Supervisors oversee our Front Desk Agents and set the example for what an exceptional guest experience looks like. They will promote a high level of hospitality and courtesy while ensuring staff has proficient knowledge of all front desk responsibilities and duties. Employee perks include discounted lift tickets, free season pass, rentals, lessons, and discounts mountain and industry wide.

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

ESSENTIAL DUTIES

• Be able to provide assistance to the front desk agents by being knowledgeable and experienced in all of the responsibilities and duties required of an individual front desk agent. Have full knowledge of SMS and RTP.
• Promote hospitality and courtesy at the front desk by observing and encouraging staff, being proactive and providing guidance as needed.
• Increase guest satisfaction and ensure service recovery by listening to, speaking with and researching all areas of guest concern, using judgment to resolve guest issues.
• Resolve specific guest issues concerning billing by taking phone calls from guests with questions about their accounts then explaining and/or researching to correct any errors.
• Ensure that staff is adequately trained by monitoring the front desk staff on a daily basis becoming highly aware of each individual agent's level of competence and provide additional training to continually improve performance.
• Develop front desk staff by coaching, correcting and encouraging agents as well as providing ongoing training and educational opportunities.
• Monitor agent's daily transactions by verifying money drops and researching/recording overages and shortages.
• Promote team play by monitoring staff relations and intervening before conflicts occur.
• Maintain rapport with other department by keeping lines of communication open with housekeeping and maintenance services, marketing, reservations, group sales and other departments as necessary.
• Communicate staff and guest issues by providing feedback to front desk management staff.
• Improve job results and provide management with information by maintaining feed-back logs and performing one on one's.
• Ensures completion of back office responsibilities by delegating or completing assigned tasks.
• Maintain professional knowledge by attending educational workshop and meetings.
• Ensure proper operation of equipment by trouble- shooting and communicating with the IT department.
• Maintain a safe, clean and comfortable working environment by complying with company policies and being alert to health and safety hazards for employees and guests.
• Maintain an adequate stock of supplies by monitoring supply of lift tickets, ski rental forms, brochures, etc. as needed.
• Contributes to team effort.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

Education: High school diploma

Experience: Prior experience in a guest service, lodging or front desk operation.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Specific Experience other than Front Desk:

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Demonstrates true passion for the job, the resort, and the company overall
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
• Takes steps to provide epic experiences that are wild, memorable and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer