Front Desk Manager Job at Southern Oaks Inn
Southern Oaks Inn, located 2 miles from the heart of Historic Downtown St. Augustine, has a position open for Front Desk Manager. Flexible schedule a must, including nights, weekends, holidays and possible night audit shifts. This position is an integral part of day to day operations.
Responsibilities:
- Manage, Schedule and Train a Staff of 10-12 Employees
- Ensure a Stellar Guest Experience
- On Call to Assist Staff with Questions
- Solve Billing Issues
- Guest Relations
- Work with the Group Sales Manager to Ensure Stellar Group Experiences
- Cover for Staff as Needed
- Monthly Reservation Reconciliations
- Weekly Meeting with the Management Team
- Lead Quarterly Front Desk Meetings
- Work with the Marketing Manager to Deploy the Hotel’s Marketing Initiatives
Requirements:
- 2 Years of Hotel Front Desk Experience
- Professional, Team Oriented & Motivated
- Top-Notch Customer Service Skills
- Problem Solving
- Computer Proficiency
- Basic Knowledge of Microsoft Word & Excel
- High School Diploma or equivalent
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Weekend availability
Work Location: One location
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