Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold diligence while multi-tasking? Value a cooperative, collaborative environment?
If so, the Front Office at Flamingo Inn Daytona Beach might be the place for you! You will have the opportunity to welcome our guests, while experiencing our dedication to the well-being of our associates.

As a Front Desk Associate, you will be interacting directly with guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each guest.

Job Description:

Greet and welcome guests as soon as they arrive at the front desk office.
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries to the appropriate person and office.

Skills and Qualifications:

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management, Pleasing personality, Help Housekeeping, Check all room.…

CORE WORK ACTIVITIES

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.

Available to work a flexible schedule including evenings, weekends, and holidays.

Perform other reasonable job duties as requested by Supervisors.

Flamingo Inn Daytona Beach is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Daytona Beach, FL 32118: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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