Front Office Coordinator – West Phoenix Health Center

Behavioral Health

9610 N Metro Pkwy W, Phoenix, AZ 85051

Who Are We?

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County.

By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

OUR AMAZING BENEFITS

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

· Medical, Dental, and Vision available DAY ONE!

· 3 weeks Paid Time Off annually

· 10 paid Holidays annually

· 403b Retirement Account Savings Plan

· Tuition Reimbursement for eligible programs

· Employer-paid Short Term and Long Term Disability

· And MORE

WHAT YOU'LL NEED TO HAVE

High School Diploma or GED from an accredited institution and Current CPR certification, as well as the following:

· Basic computer proficiency to include Windows, MS Office, and internet

· Ability to problem solve in situations both independently or with support from team and/or leadership

· Ability to multi-task and work effectively in a high-stress and fast-moving environment

· Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

WHAT YOU'LL BE DOING DAY TO DAY

· Greets all patients and offers assistance with questions, or directs them to appropriate person or location

· Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person

· Maintains and distributes patient documentation in an organized manner

· Accurately enter all patient demographics and all other required information into practice management system

· Obtains patient registration information and enter into computer system

· Identifies financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.

· Verifies third party payer coverage and billing information - insurance, etc.

· Assists with the correction of billing information as needed

· Prepares financial batch daily for processing

· Accurate handling of cash drawer and daily receipts

· Schedules patient appointments for medical providers via the computerized EPM

*** As a community health center, we have a unique responsibility to keep our facilities as safe as possible and to protect our patients and team members. With this in mind, you will be required to comply with all vaccine mandates, including the COVID-19 and Flu Vaccine programs which will include acquiring the vaccines or an exemption. This policy is consistent with our mission to provide a safe and healthy environment for our patients, providers, and employees.

As an Affirmative Action and Equal Opportunity Employer, Adelante Healthcare is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Primary Care
• Public Health

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85051: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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