Front Office/Customer Service Job at WAND Dental Lab
Wand Dental Laboratory is a large dental laboratory located in Oak Brook, IL. We manufacturer custom dental oral prosthetics such as crowns, bridges, implants, removables, and more for dental clinics across the Midwest.
Just two minutes away from the Oak Brook mall, Wand Dental Laboratory is a family-owned and operated dental laboratory focused on providing the support for employee career growth and stability.
We are looking to hire on a front office associate who is willing to work and learn about the dental industry. While working within our call center department you will assist with communicating professionally with customers for pick-up order confirmations and scheduling patients to come in for custom shade match.
Responsibilities:
- Respond to customer inquiries
- Handle customer complaints
- Use a computer to receive and send information
- Process orders and make changes as needed
- Organize front desk and keep it clean at all times
- Organize shipping area and maintain are clean for next day shipping
- Assist technicians with any problems they might encounter with cases
- Calling doctor/clients on past due invoices
- Packing cases that have been finished in order to be shipped out
- Calling in location order and maintaining a clear log history
- Assisting dentist and staff with any medical needs necessary
- Greeting patients professionally in person and on phone
- Must be able to work in a high volume, fast paced office while maintaining a positive and friendly attitude
Qualifications:
- Minimum Years of Experience: Entry Level
- +1 year in office experience preferred
- Must be proficient in English
- Spanish as a second language (not mandatory but very helpful)
- Quick Learner
- Team Player
- Experience working in a fast-paced environment
- Microsoft word, excel, general computer skills
Apply today!
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- No nights
- No weekends
Ability to commute/relocate:
- Oak Brook, IL 60523: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service/Office: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
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