About Hyatt Centric Wall Street

The Hyatt Centric Wall Street Hotel is a franchised property and follows all Hyatt standards. At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

The Role
We are looking for a Front Desk Host who will be a pioneer in reinventing the guest experience with high levels of customization and service beyond expectations. You will join an energetic and passionate team of ambassadors who are the face of Hyatt Centric Wall Street. In the role of Host on the Hotel's Front Desk, you will be responsible for providing an excellent and consistent level of service to the Hotel's guests.

Day to Day Tasks

As the Front Desk Host, you will be providing the warmest of welcomes to our discerning guests. Your key duties in this role will include but not limited to:

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
• Centric “Hosts” act as Bellman, doorman, concierge, and runner.
• Deliver any requested items to room once guest has checked in included but not limited to pillows, blankets, toiletries, microwaves.
• Assist with the storage, arrival, and departure of guest luggage.
• Print and run reports as requested.
• Report and guest issues or complaints to Manger on Duty.
• Communicate effectively with Guest Services who dispatch guest requests.
• Maintain proper key control with master keys for outside vendors.
• Work closely with security team and report any suspicious activity.
• Track and Store all Guest Packages and Guest Mail.
• Ability to move luggage carts and carry guest and packages (up to 50 lb).
• Handling guests' arrival check ins and departure check outs, to create memorable and tailored experiences for all guests.
• To actively upsell and cross sell hotel services and outlets.
• To count money, verify amounts and issue receipts for payments received.

The successful Candidate will have

• Previous Front Desk experience for a Luxury brand preferred.
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organizational skills: able to prioritize tasks and self-manage a workload.
• Excellent personal presentation with a warm and welcoming personality, friendly, approachable, and professional.
• Have a strong eye for detail.
• Experience in using the program Opera.
• A passion for going above and beyond to deliver an exceptional experience to our guests.

Culture

At The Hyatt Centric Wall Street our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!

Benefits

With enriching work comes amazing rewards! Just some of our associate benefits include:

• Competitive wage rates (Unionized property)
• Meals in our trendy associates' restaurant
• Employee rates for accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
• Discounted accommodation rates for associates' friends and family
• Fully laundered work clothes
• Medical, Vision and Dental
• Pension Plan
• 401 (k) Plan
• Life Insurance
• Vacation, Personal, Sick Leave Days

Please note, benefits may vary depending on the classification and union status of the position.

The Hyatt Centric Wall Street Hotel is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Auxiliary aids and services are available upon request to individuals with disabilities.