Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Reach Your Peak at Vail Resorts using the Light & Warmth of Hilton Hospitality.

You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary:

As the Front Office Manager, you would be responsible for managing the Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Job Specifications:

• Shift & Schedule Availability: Full Time / Year Round
• Outlet: DoubleTree by Hilton *This property will be undergoing renovation starting May 2023 into a Curio Collection Hotel
• Location: Breckenridge, CO
• The expected range is $47,100 - $68,175 + annual bonus

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Job Responsibilities:

• Work with the Director of Rooms and General Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
• Budget, forecast and support fiscal responsibility within the operations of the department.
• Communicates effectively in writing and verbally to provide direction to staff.
• Handling any guest comments or claims providing exceptional service and resolution.
• Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
• Interview, select, train, supervise, evaluate, counsel, and administers progressive disciplinary procedures for Front Office team members when needed.
• Greet customers and support the Journey Ambassador program during high volume periods of business.
• Function as a key associate providing the 1st impression of the hotel to each guest and train Front Office team members to emulate the same 1st impression.
• Manage the maintenance and sanitation of work spaces during the shift to ensure a safe work environment, compliance with regulations and protection of the physical asset
• Perform tasks of employees supervised when needed to facilitate service and for training
• Assist staff as needed.
• Monitor SALT feedback to highlight trends for the property and work with other departments to address any detracting items.
• Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
• Conduct orientation training with new associates
• Focus on providing world-class service for every guest at every opportunity.
• Train, mentor and nurture your associates to remember the guests needs come first.
• Create the "WOW" factor at their first impression - arrival at the hotel.
• Be aware of VIP guests and communicate this to staff.
• Coach and Counsel staff when needed in a way to assist with their development
• Ensure associates are in 100% compliance to uniform standards
• Able to work a flexible schedule including weekends and holidays as required.
• Initiate and implement up-selling techniques to promote hotel services and facilities.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events
• Structure the hotel’s sundry shop to be profitable and exceed guest expectations in the positioning of items to purchase.
• Successfully complete other duties as assigned.

Job Qualifications:

• College degree in business, hospitality - Required
• Minimum 2 years in hospitality, or related role – Required
• Minimum of 2 years as a Supervisor or Manager in hospitality or related field - Required
• Intermediate Excel - Required
• Detail oriented on assigned tasks and the ability to follow through to a conclusion
• Strong communication skills
• Ability to take ownership of projects and drive production through completion
• Ability to work successfully in a strong team environment
• Strong Hilton and/or Hyatt system skills(OnQ, R&I, Opera, PRIO) - Preferred
• Ability to learn new systems quickly - required

Hilton Benefits:

Team Member Travel program offered to Hilton employees

The expected pay range is $47,100 - $68,175 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 492607