ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Front Office Manager for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

The Front Office Manager oversees the Front Desk, Reservations, Bell, Valet and Concierge departments. He or she will also oversee Hotel Drover’s VIP guest experience and be the primary driver in the collection of future, present and past guest information in order to create Legendary experiences. He or she will provide confident leadership and support to a hardworking team to achieve service excellence. The successful candidate will be nurturing, display care and compassion, and have a sincere desire to develop the staff and obsess over our guests. This position requires consistent attention to detail and outstanding organizational, multitasking and computer skills to ensure flawless execution. Previous Front Office/Reservations leadership experience is required.

Some of your responsibilities include:

• Embody the values + guiding principles of Hotel Drover.

• Ability to manage multiple functions and deliver results in a demanding, fast paced environment.

• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand.

• Provide direct supervision of Front Desk, Reservations, Concierge and VIP services departments.

• Responsible for overall performance of pre-arrival and advance guest communication programs.

• Oversees all guest amenity tracking and delivery in conjunction with IRD.

• Conduct monthly guest feedback meetings with operations departments to evaluate and troubleshoot trending issues in service and facility areas as they arise.

• Recruit, hire and train Front Office team in partnership with Director of Front Office.

• Responsible for tracking of VIP and High Value guests.

• Oversee VIP Guests during all phases of their guest experience – from pre arrival to post stay follow up.

• Collaborate with Director of Front Office to develop new and unique guest experiences.

• Oversee the arrival and departure experiences of guests; manage flow of front drive during high volume and group activity.

• Develop and implement standards regarding welcome, amenity, escort and farewell for guests.

• Responsible for auditing of Reservations and Front Office team.

• Owner of guest advance communication program.

• Provides support to marketing team to spearhead activations.

• Answer the department telephone to respond quickly to requests from guests.

• Provides afternoon and evening management presence.

• Perform any other duties deemed necessary for the success of the department.

• Perform other job-related duties as assigned.

• Knowledge of Property Management Systems such as Opera, HotSOS etc.

• Previous experience with Marriott’s MGS suite and Bonvoy programs.

• Previous experience in hotel industry.

MUST HAVES:

• Passion for creating an amazing experience for our clients and guests

• Creative thinking and strategic skills

• Flexible schedule, able to work evenings, weekends, and holidays.

• Strong interpersonal and relationship building abilities; passion for collaboration

• A strong sense of curiosity for our guests

• A strong passion for creating the unexpected

QUALIFICATIONS:

• Ability to work well under pressure in a fast-paced environment.

• Ability to work cohesively with fellow colleagues without constant supervision.

• Previous experience in similar Job role.

• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

• The team member is required to perform all necessary duties of the job. The team member must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities

• Workplace culture with heart and soul

• Wellbeing benefits for you and your family

• Paid time off

• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time

• Blaze New Trails

• Spark Warmth

• Be Intentional

• Honor All

• Do Right

• Stay Curious

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work Location: One location

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