Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hospitality is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hospitality is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt, Radisson and impressive Independent and Select Service Hotels.

The Hyatt Centric Chicago Magnificent Mile a 419-room hotel is currently seeking an experienced Front Office Supervisor.

As a Front Office Supervisor you are responsible for assisting the Front Office Manager and the Assistant Front Office Manager in the supervision of the entire front office operations to ensure profitability, the best service, quality and value to every customer every time throughout their stay; management of front office, concierge, PBX and bell staff; select, train and develop team. This position will work primarily the evening shift but must be available for the morning shift when needed.

• Answer guest questions and offer information and assistance.
• Check guests in and out.
• Maintain work area neat and organized.
• Monitor reservations made and house count.
• Monitor status of guest accounts.
• Report all unsafe conditions immediately.
• Act as Manager-On-Duty when assigned.
• Answer all complaints and concerns that occur during shifts.
• Verify all shift work and deposits.
• Assist in the training and development of new Front Desk Clerks.
• Attend all mandatory meetings.
• Read, pass on log and communicate with previous shift.
• Run reports and complete them, i.e., high balance, cash basis, etc.

Our Company culture fosters teamwork, guest service, and individual accountability. We deliver exceptional service, quality, and value to every guest, every time. This is the driving philosophy of our business. We want our hotels to be the best and our guests to be exceedingly satisfied. To achieve that goal, we hire the most highly qualified people and provide a competitive benefits package which includes:

• Health Insurance (3 plan options)
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Flexible Spending Accounts (Medical and Dependent Care)
• Company paid Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long Term Disability
• Short Term Disability Buy Up
• Educational Assistance Program
• 401k Plan with match up to 6%
• Davidson We Care Team Member Assistance Program

To learn more about Davidson Hotels & Resorts visit our website, www.DavidsonHotels.com and apply today!

Requirements:

• Prefer 1+ year supervisory experience in hotel front office.
• Ability to manage and lead each discipline of the department independently.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Computer experience required.

EOE AA M/F/Vet/Disability

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required.

Due to the volume of applicants we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person

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