Full Time Customer Service Representative Job at Olameter Corporation
Reporting to the Director of Billing and Call Center Services, the successful candidate will mainly be responsible for appointment scheduling. Shifts vary Monday-Friday, 6:00am-10:00pm Central Time (CT), with rotating Saturday’s.
DUTIES AND RESPONSIBILITIES
The duties for this position will include, but not be limited to, the following:
- Utilizing calendars, managing excel spreadsheets, to enable the scheduling and booking of utility meter upgrade appointments.
- Performing outbound and receiving inbound calls for scheduling and booking of these appointments, using Work Force Management (WFM) systems.
- Escalation of customer concerns/complaints to Operations team and/or Supervisor.
- Clerical activities to support operations teams and administrative activities.
- Perform other related duties as assigned
QUALIFICATIONS
- High school diploma or higher
- Strong soft skills (clear communication, listening skills, self-control, positive attitude, assertiveness, conflict resolution, empathy, and taking responsibility)
- Proficiency with Microsoft Office programs, such as Excel and Word
- Technical skills such as data preparation and reporting
- Strong analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions
- Be a highly motivated team player with strong interpersonal skills to interact with both internal and external clients
- Ability to work with minimal supervision
- Successful candidates must be fully vaccinated against Covid-19 as a condition of employment unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.
If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please contact us at 1-800-903-7003.
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