Reporting to the Assistant Director of Development and is responsible for assisting all staff members on the Development & Communications Team through timely and accurate record-keeping, effective gift acknowledgement, pledge and donation tracking, robust reporting, reconciliation with the Accounting Department, and support for event and volunteer projects. Additionally, the Fundraising Administrator will use effective communication skills to engage with donors by phone and email.

RESPONSIBILITIES:

• Become proficient in Blackbaud Raiser's Edge NXT (will be given full access to the Blackbaud University and ability to become certified in Raiser’s Edge NXT.)

• Implement a gift/pledge entry/acknowledgement process (gift receipt, gift entry, acknowledgement processed, acknowledgement sent) that guarantees turnaround inside of 48 hours.
• Enter and track all donations and pledges in VOA's donor database. Issue monthly reports tracking all donations received including source.
• Issue end-of-the-calendar year tax donation receipts to specific donor segments.
• Generate RSVP forms, ticket pages and surveys for events and manage event registration, guest lists, and track and report on event fundraising.
• Assist with research on foundations, corporations, individuals, and other prospective funders as requested.
• Actively assist the team in achieving the strategic objectives and plans set annually.
• Assist the team as needed with events and volunteer projects (occasional travel - approx. 2 times a year may be required)
• Prepare mailing lists/email lists, etc. in support of Direct Mail, Digital Newsletter, Annual Report and other outreach (training will be provided in Constant Contact, VOA's email marketing software)
• Support the Marketing & Communications Director in preparing donor communications, including requesting client, staff stories and other content from VOA's program staff
• Manage and maintain the team's electronic and paper records for internal tracking and coding purposes.
• Work with Accounting monthly to reconcile fundraising database with general ledger
• Act as a company Point of Contact (POC) for external and internal requests for support, answering phones and responding to all emails and voicemails within 24 hours regarding donations/fundraising
• Accept and follow up with donors/donations over the phone and in person as needed
• Troubleshoot and respond to all donor inquiries, issues and requests or refer them to the appropriate staff member.
• Other duties as assigned.

EFFECT ON END RESULT

• Answer donor and staff inquiries in a timely fashion
• Help to increase individual giving and retention by executing accurate donor tracking and reporting to the Assistant Director of Development
• Communicate and represent the mission, vision, and values, of VOACC, and share a clear and compelling narrative to donors and stakeholders
• Maintain compliance with VOACC’s policies and procedures and ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements

REQUIREMENTS

• Bachelor's Degree required.
• Experience with Raisers Edge/Raisers Edge NXT or equivalent fundraising CRM software required
• Minimum of three (3) years of experience in data entry and donor communications preferred
• Excellent writing, communication and organizational skills.
• High level of administrative self-sufficiency including computer proficiency.
• Ability to multi-task and prioritize many projects with a high level of customer service and confidentiality.
• Strong organization and process management skills.
• Ability to work independently and collaboratively
• Proficiency with Microsoft Office 365 including Word, Excel, PowerPoint, Outlook and SharePoint required