Position: General Manager

Salaried Full Time Position

With Annual Bonus Potential

Reports To: General Manager

Position Summary

The position is a hourly position with an average of 45 hours per week. The goal of the position is to supervise daily operations, train staff, manage the breakfast department, manage the Front Desk department and Housekeeping, provide outstanding customer service and help lead the hotel to financial profitability.

Primary Responsibilities

• Serves as the department head for the Front Desk and Housekeeping staff. Will be in charge of the overall function and success of the department.
• Trains in the Housekeeping, Sales, Breakfast and Maintenance departments to understand how to successfully run each department.
• Ensures the successful operation of the housekeeping department. Will work alongside the housekeeping team to ensure that brand standards are being upheld and that the department runs efficiently.
• Ensures proper “new hire” procedures are followed by verifying accurate completion of necessary forms, and then submitting them to the correct personal promptly
• Check daily room assignments by the front desk staff to ensure that the guest requests and preferences are met whenever possible. Make department heads aware when there is a request requiring their attention.
• Ensures guest folios are set up correctly so that there is no errors at check in. This includes advance purchase, Wyndham Reward, Third Party reservations etc…
• Ensures that all orders are from approved vendors for the front desk, breakfast and housekeeping departments.
• Responsible for the aging, posting, and collection of accounts receivables.
• Maintain accurate personnel records.
• Checks the nightly audit pack on days the GM is not at the hotel to check.
• Submits and maintains all employee insurance paperwork.
• Ensure at all notes in the MOD email are distributed to the correct department.
• Maintain payroll punches to ensure that the payroll system is up to date by the day we submit.
• Responsible for submitting the bi-weekly payroll and ensuring accuracy of employee hours and pay.
• Maintain the training portion of the Quality Assurance binder.
• Covers breakfast and front desk shifts including night audit when necessary.
• Completes performance reviews for all front desk and breakfast staff.
• Monitors Service Alerts and Guest Assistance cases to ensure timely resolution
• Completes weekly breakfast orders and keeps an organized file of these orders
• Keeps track of breakfast cost and ensures efficiency in this area
• Keeping in compliance with local health code and Hilton brand standards in the breakfast department.
• Any additional duties assigned by the ownership

Monthly/ Weekly Responsibilities

• Audits required training to ensure all classes are properly assigned.
• Ensures that deep cleans are being done on a monthly basis
• Monthly User Id Audit
• Monthly Payroll Audit
• Monthly AR Aging Audit
• Goes on sales calls with the DOS
• Visits the compset hotels

Physical Requirements:

• Walking and standing up to 10 hours per day.
• Bending, lifting, pulling, and carrying up to 50lbs.
• Climbing Stairs.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Knoxville, TN 37923: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

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