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KPMG is currently seeking a Global Operations Director, Advisory to join our KPMG Delivery Network. KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Responsibilities:

• Plan, organize and manage delivery model and staff to ensure appropriate coverage to meet solution and client needs, and achieve excellence in customer service in a cost and risk efficient manner
• Plan, direct control, implement, monitor, and forecast budgets and costs to achieve financial objectives; work with the KDN Advisory leadership team to ensure the Advisory OpCo’s key objectives are met
• Establish metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated, identifying opportunities for improvement
• Manage a service performance and quality management activities (reporting quality acceptance, improvement plans, performance reporting, modification of metrics and issue resolution)
• Oversee the KDN Advisory Operations & Reporting team and creates connectivity between workstreams that results in an integrated design and approach
• Implement policies and procedures that will improve day-to-day operations; manage the governance cadence for all KDN Advisory enabled Tier 3 Global Delivery Centres (GDC)

Qualifications:

• Minimum eight years of recent experience with shared services, managed services and/or outsourcing for application services; minimum two years of recent experience managing a large team
• Bachelor’s degree in Information Technology or related experience from an accredited college or university; preferred MBA &/or other certification(s) in a business function from an accredited college or university
• Capable of effectively interacting with Senior leaders across both KDN Advisory OpCo and other global KPMG member firm Advisory leadership stakeholders
• Broad understanding and experience with Transformation programmes at a strategic level; strong project and programme management skills
• May be required to travel internationally for various meetings and workshops

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).