Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most exciting global health issues.

Biosciences

BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.

About the role:

As a Global Service Engineer , you will work with the Global Field Service Organizations and support such functions as: R&D, Manufacturing Engineering, Quality, Sustaining Engineering, to restore the operation of our customer’s instruments in the shortest time possible. You will also monitor service and reliability data from the field, as well as management reports and repair center feedback.

Key responsibilities will include:

• The Global Service Engineer has the primary responsibility to support global service escalations. Working with the Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer’s instruments in the shortest time possible.

• Prepares all service documentation including items such as service manuals, technical bulletins, field change notifications, theory of operation, troubleshooting guides, upgrade instructions, and parts lists. Identifies procedures and creates tools to facilitate effective troubleshooting and repair of products by field engineers.

• Monitors service and reliability data from the field as well as management reports and repair center feedback. Develops programs utilizing feedback and technical knowledge which effectively utilize department resources and reduces customer downtime.

• Attends reliability meetings and ECN reviews to provide service based input into product change decisions.

• Serves as liaison between customer service and research, engineering, manufacturing, and quality assurance regarding the definition and resolution of product problems.

• Identifies trends and problems in the field and makes recommendations to assist resolution. Promotes a safe work environment.

• Participates in Environmental Health & Safety programs. Addresses corrective actions whenever a hazard is identified. Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements. Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management.

• Performs other related duties and assignments as required.

• May travel up to 10%- 15% of the time.

About you:

You will have basic knowledge of electronic, biomedical and mechanical engineering. Relevant internship is acceptable.

Education and experience:

• Bachelor of Engineering (Preferably: Biomedical, Electronic, Electrical , or Mechanical)

• 0-2 years of technical support experience.

• Effective interpersonal skills.

• Effective analytical and problem-solving skills.

• Effective written and oral communication skills.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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