DO YOU LOVE MEETING NEW PEOPLE? MEET THEM IN STUNNING JACKSON HOLE!
In the heart of Jackson Hole’s famous Town Square District only 10 minutes away from Grand Teton National Park and just an hour away from Yellowstone National Park.
We are looking for some passionate, fun individuals to join our professional family who can be available May - October! Hotel Jackson is an independent, luxury boutique hotel that is dedicated to delivering the best guest experience in Jackson Hole, WY. We believe in making authentic connections with our guests, and creating a warm, welcoming, and fun environment. If you love meeting people and helping them get the most out of their Jackson Hole vacation, let's talk!
Guest Service Agent Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide Concierge Services to guest before and during their stay
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ requests in a timely and professional manner
- Liaise with our housekeeping staff to ensure rooms are ready to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera, RoomKeyPMS, other
- Understanding of how travel planning websites operate, like Expedia, Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
We offer excellent compensation packages that include competitive hourly pay, medical benefits (full-time/year-round employees only), employee meal, and subsidies for discounted ski passes to JHMR or other local mountains (details and conditions apply). Limited Shared Housing is available for the right candidate.
You'll get to know guests during their stay and give helpful suggestions about the area.
If you are organized, efficient, and tidy we'd love to know more about you.
Contact us to find out more about joining the team!
Additional Compensation:
- Tips
- Commission
- Bonuses
- Store Discounts
- Other forms
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Schedule:
- Monday to Friday
- Weekends required
- Holidays required
- Day shift
- Night shift
- Overtime
- 8 hour shift
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Type: Full-time
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Preferred)
- hospitality: 1 year (Preferred)
- Hotel Front Desk: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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