OBJECTIVE OF THE POSITION

Guest Services Associates set the standard for our success in retail and sharing the ALO Brand Mission. The Guest Service Associate role creates an authentic, organic experience of excellence for every guest through genuine connection, product education and sharing about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design and care. This individual is also skilled in tailoring their knowledge for each unique guest need, making it the most relevant and impactful. The Guest Service Associate thrives working on a team and relishes in a culture of feedback and excellence.

Guest Service Associate Qualifications

· Passion for customer service and delivering exceptional experiences

· High energy, upbeat and enthusiastic with the ability to integrate fun and work

· Self-motivated with a desire to achieve results and excel individually, and as a team

· Communicates honestly, professionally, directly and with compassion and allows space for others to do the same

· Inspires others and proves as a positive influence among peers, leaders and guests

· Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

Guest Service Associate Responsibilities

· Builds relationships with every guest to create excitement about the ALO Brand Mission, product and community and goes above and beyond to exceed their expectations

· Knowledgeable about store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor

· Receive and process shipment; unpacking, counting, tagging as needed, folding, sizing and setting on the floor or backroom storage

· Responsible for inventory management including receiving, processing, replenishment and visual merchandising

· Maintain standards through responding to replenishment, recovery, styling or other inventory needs with urgency

· Answers store phones and responds to guest questions or concerns

· Prepares garments for hemming via Hemster, completing necessary documentation and communication to guest on what to expect/timelines

· Arranges shipping from store for guests

· Ensures items from fitting rooms are sanitized, organized and returned to the floor appropriately

· Assists in closing the store including but not limited to; sizing, cleaning, trash removal and other duties as needed

· Accurately and efficiently processes transactions; payments, returns/exchanges, gift cards and e-commerce

· Ensures a safe workplace by staying educated and practicing company safety policies and procedures

· Aware of relevant local community programs and events

· Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details

· Thoroughly knows yoga studio schedule and teachers, if applicable and can speak through personal testimony to Alo Moves platform and offerings

· Ability to accurately and efficiently process transactions in MindBody Online including; selling single or multiple class(es), refunding a class, signing up for future event, late/early cancel

Guest Service Associate Schedule

Part-time non-exempt associates are expected to work up to 29 hours per week; Full-time non-exempt associates are expected to work 32-40 hours per week with 100% of their work week spent on the sales floor or stockroom. All employees’ availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts.

The Company’s Guest Service Associate base pay ranges from $17.00 - $19.00/hour in Los Angeles, CA. Please also note, Guest Service Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Job Type: Part-time

Job Types: Temporary, Seasonal

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you 18 years of age or older?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location: One location

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