Guest Services Representative Job at Thorntons LLC
Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
General Summary
As part of the Guest Services Team, the Guest Services Representative is responsible for daily guest service functions, incoming calls, financial inquiries and store assistance.
Essential Job Functions (RESPONSIBLE TO)
- Provide resolutions to guest concerns by phone and email.
- Evaluate, analyze and communicate with various departments (such as: Legal, Accounting, Marketing, Ops, etc.).
- Support sales and serving of FundWorks, Gift Card, eGift Card, Refreshing Rewards and other service related programs.
- Track and follow-up on existing or repetitive trouble tickets.
- Enter guest concerns into call tracking software.
- Perform additional duties as assigned.
Preferred Qualifications
▪ Education
High School diploma and previous experience in a customer service environment.
▪ Experience
2+ years in sales, communications, or customer service support
Call center experience
Retail experience, preferably in a convenience store or equivalent venue ▪ Knowledge/Skills
Superior customer service skills
Clear communication skills
Good understanding of business/legal ramifications of concerns
Team-oriented approach
Computer literate on MS Word, Outlook and Excel
Ability to multi-task well within a diverse environment
▪ Equipment/Special Expertise
N/A
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Louisville, KY 40245: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 2 years (Preferred)
- Call center: 1 year (Preferred)
Work Location: One location
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