Work Hours:

• Mon – Fri 8:15am – 4pm (2 PM Shifts per week until 6pm)
• Saturday 8:15am – 12:15Pm (Minimum 2 per Month)

Summary:

This position is responsible for performing daily operations and supervision of the Tellers and Teller Line; managing the vault, ATM supply and monthly, nonscheduled audits of the other Tellers; processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash and transactions according to branch procedures; greeting customers, delivering prompt and efficient service and providing information about bank products and services; following all required security procedures and policies; promoting business for the Bank by referring customers to appropriate staff for new services.

Duties and Responsibilities:

• Maintains an accurate record of the vault including counting, balancing, receiving, and dispensing of currency and coin to branch staff, preparing and processing incoming and outgoing cash shipments.
• Maintains the ATM including settling, balancing, troubleshooting, and ensuring PCI compliance, adequate cash levels and uptime.
• Balances and reconciles teller differences, item processing reports, and branch cash totals.
• Cashes checks, savings withdrawals, U.S. Savings Bonds, accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking and other account related issues.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff and customers.
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.
• Complies with and works towards branch goals to achieve or exceed branch growth potential.
• Leads and supervises Tellers and Teller Line operations
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
• Performs other related duties as assigned by management.

Qualifications:

• High school diploma or GED and a minimum of 1 year of Teller experience required.
• Strong leadership and supervisory skills.
• Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills

Competencies:

• Communication Skills – Possesses effective communication skills: oral, written, listening.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Job Knowledge – Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures and materials.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to customer locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Gym membership
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Prescription drug insurance
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Grasonville, MD 21638: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Required)
• Banking: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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