Purpose/Description-

Receives, validates, processes and distributes medical record documentation and requests for information according to federal and state laws, regulation and organization polices. Protects and safeguards all health information to ensure that confidentiality, integrity, availability, accuracy, and authenticity are maintained at all times.

Education and Experience-

Education:

• High School Diploma or equivalent required.
• Previous Health information management or healthcare office/clinical experience preferred.
• Associates degree in Health Information Management preferred.
• Basic medical terminology preferred.
• Electronic medical records experience preferred.

Experience:

• Demonstrates the ability to use a personal computer and various software programs applicable to job duties and position.
• Demonstrates the ability to operate the applicable office equipment (e.g. phone, fax, scanner, printer, etc.).
• Exhibits the ability to deal effectively interdepartmentally and with the public.
• Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision, and be self-motivated.
• Maintains regular, consistent and punctual attendance at the assigned job location.
• Exhibits the ability to effectively manage heavy workloads and multi-task in a fast-paced environment.
• Adheres to ethical, regulatory, and accreditation standards.
• Respects patient rights and promotes customer satisfaction.
• Accurately completes job responsibilities within specific time constraints.
• Exhibits strong organizational skills and pays close attention to detail.
• Flexible with work schedule, assigned tasks, and able to accept change.
• Possesses critical thinking, problem solving and decision making skills.
• Exhibits the ability to interpret federal and state regulations pertaining to medical records and to the release of protected health information.

Duties and Responsibilities-

Essential Duties:

• Performs basic office/clerical duties, such as, answering phones, providing customer service to patients and departments, providing clerical support, distributing, faxing and receiving correspondence, assisting with audio/visual equipment as necessary, and providing clerical support and backup to other staff members and/or co-workers as assigned.
• Protects and safeguards patient information at all times.
• Receives, validates, processes and distributes requests for medical information in a timely manner consistent with hospital policies, state, and federal laws and regulations.
• Preps, scans, reviews, indexes, processes, files, purges and quality checks all medical records and information.
• Assembles, analyzes, and assigns deficiencies according to Federal and State guidelines in order to assure accuracy, timeliness, and completeness of all entries into the medical record.
• Answers phones from internal and external customers for all of Coquille Valley Hospital and associated clinics and business related to Health Information Management and the release of medical information.
• Reviews records for completeness, accuracy, and compliance with Federal and State regulations.
• Greets, assists, and directs incoming visitors to the HIM department as appropriate while maintaining a pleasant and helpful attitude.
• Able to research, process, and prepare organization, business, or government forms from internal and external sources.
• Other duties as assigned.

Coquille Valley Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coquille Valley Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Coquille Valley Hospital expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coquille Valley Hospital’s employees to perform their job duties may result in discipline up to and including discharge.