DrKumo is a leader in the field of remote patient monitoring, dedicated to improving the health and well-being of patients everywhere. With a focus on diversity, innovation, and creativity, DrKumo is committed to providing the best possible care to patients through the use of cutting-edge technology and a commitment to putting patients first. Whether it is through the development of new software, the implementation of new devices, or the provision of comprehensive care plans, DrKumo is at the forefront of patient care and is dedicated to improving the lives of those they serve.

What’s it like to work at DrKumo?

Working at DrKumo is an exciting and fulfilling experience as the company is at the forefront of remote patient monitoring technology. We are a dynamic, innovative, and supportive workplace where employees are encouraged to grow and contribute their unique skills and ideas. The company's focus on delivering the best possible care to patients through technology and continuous improvement makes working here a meaningful and purposeful endeavor. The team is close-knit and dedicated, making DrKumo a great place to work and make a difference in the lives of patients everywhere.

What’s in it for you?

At DrKumo, we recognize the importance of continuous learning and growth in the field of healthcare. Our employees will have access to ongoing training and development opportunities to further their careers and become expert healthcare providers. With a focus on teamwork and collaboration, you will have the chance to work alongside other multidisciplinary professionals and make a meaningful difference in the lives of those we serve. Additionally, the flexible working hours allow employees to balance their lives with their work at DrKumo.

Job Title: Health Tech Support

Company: DrKumo Inc.

Location: In person

Job Type: Full-time, Part-time

Overview: DrKumo is a fast-growing remote patient monitoring company revolutionizing the healthcare industry by empowering patients to manage their health from the comfort of their own homes. We are seeking a knowledgeable and customer-oriented Health Tech Support Specialist to join our dynamic team. As a Health Tech Support, you will provide technical assistance and support to healthcare professionals and end-users of our health technology products. Your primary responsibility will be to troubleshoot and resolve software and hardware issues, ensuring the efficient and uninterrupted use of our health tech solutions. This position requires a strong understanding of healthcare systems, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Provide technical support: Offer timely and effective technical assistance to healthcare professionals and end-users regarding our health technology products, including software applications, hardware devices, and connectivity issues.
• Troubleshoot and resolve issues: Diagnose and resolve problems reported by users through various channels, such as phone, email, or ticketing systems. Identify and implement solutions to restore functionality and minimize downtime.
• Conduct product training: Educate users on the effective use of our health tech products, including software functionalities, system configurations, and best practices. Provide clear and concise instructions to users with varying levels of technical expertise.
• Document and track support activities: Maintain accurate records of customer interactions, technical issues, and resolutions in our support ticketing system. Generate reports and analyze data to identify trends, common problems, and potential areas for improvement.
• Collaborate with cross-functional teams: Work closely with software developers, product managers, and quality assurance teams to communicate user feedback, report software bugs, and contribute to product enhancement discussions.
• Customer advocacy: Serve as the primary point of contact for customers, empathizing with their challenges, and providing proactive solutions to meet their needs. Advocate for customer requirements and provide feedback to internal teams for product improvement.

Requirements:

• Bachelor's degree in computer science, health information management, healthcare administration, or a related field is preferred. Relevant certifications or equivalent work experience will also be considered.
• Exceptional communication and interpersonal skills with a customer-centric approach. Ability to explain technical concepts to non-technical individuals and provide empathetic support.
• Strong problem-solving and analytical skills to diagnose and resolve technical issues promptly. Experience with diagnostic tools and remote support technologies is an advantage.
• Ability to pay close attention to detail while managing multiple support requests simultaneously. Ensure accurate documentation of issues and resolutions.
• Comfortable working in a fast-paced environment with evolving priorities. Willingness to learn new technologies and adapt to changing healthcare industry trends.
• Demonstrated ability to collaborate effectively with cross-functional teams and contribute to a positive work environment.
• Maintain a high level of professionalism, integrity, and confidentiality when handling sensitive customer information.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines effectively.
• Knowledge of medical terminology and clinical procedures

Compensation: $18-25/hr.

How to Apply:

Please submit your resume and a cover letter. In your cover letter, please explain why you are interested in Health Tech Support at DrKumo and how this opportunity will help you achieve your career goals.

DrKumo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status or any other protected status. At DrKumo, we celebrate diversity and value the unique perspectives and talents of our employees. We believe in fostering a creative and innovative environment where individuals are encouraged to think outside the box and bring new ideas to the table. Our people-oriented culture prioritizes the well-being and growth of our employees, and we work together to create a positive and supportive workplace culture. Above all, we prioritize the well-being and happiness of our employees and believe that a positive, supportive workplace leads to higher productivity and job satisfaction

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Buena Park, CA 90620: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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