Health Technical Analyst I, II, or III (Sallisaw) Job at Cherokee Nation
Job Summary:
SUPERVISORY RESPONSIBILITIES
Health Technical Analyst II
Health Technical Analyst III
COMPUTER SKILLS
CERTIFICATES, LICENSES, REGISTRATIONS
Implements and supports Health Information Technology (IT) initiatives and is the primary technical resource responding to end-user incidents and requests report to the Service Desk. Provides first-level and second-level technical support and analyzes requirements of hardware and software for Health Services. Responsible for the installation, maintenance, and modifications of Health Services desktop computing environment; including printers, scanners, monitors, laptops, and other related equipment. Tasks include installation and support of software packages as well as hardware support. Responsible for desktop computer security, such as anti-virus, malware definitions, computer imaging, installations, and assists other Health IT staff with various technical duties and requests.
Job Duties:
Routine duties shall include providing health care services to individuals eligible for services in accordance with the self-governance compact and funding agreement between the Cherokee Nation and United States executed under the authority of the Indian Self-Determination and Education Assistance Act. Follows through on all assigned requests from the Service Desk for end-users. Installs and repairs Health Services IT equipment and software per requirements and standards/guidelines including, thin client technology, computers, laptops, printers, cabling, and related software. Responds to and resolves inquiries and requests for assistance with Health Information Technology. Provides an excellent customer support experience for end-users. Investigates and resolves issues related to desktop computing, telecommunications, and printing. Analyzes and provides hands-on support for moderate to complex technical inquiries. Determines the appropriate technical area or vendor to resolve issues and coordinates with other technical areas as needed. Logs and tracks incidents, reviews service desk database of issues, incidents, and knowledge-base. Maintains documentation for each incident or request, escalates complex problems per procedure, and trends issues to identify prevention opportunities. Provides 24/7 on-call support based on staff rotation, carrying a pager when required. Aids and trains Health Services staff on technology and effectively works with all staff and team members. Continuously makes recommendations for process improvements towards implementation, maintenance and support of Health IT equipment and software and seeks out opportunities to promote IT awareness and education. Participates in meetings, committees, and workgroups to improve individual, team, and departmental performance. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Performs other duties as assigned. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
Qualifications:
EDUCATION & EXPERIENCE REQUIREMENT
Health Technical Analyst I
Associate's degree from 2-year college or technical school; or two years (60 credit hours) coursework from 4-year college or university; or three years related experience; or equivalent combination of education and experience. An additional one year experience in a related field. Experience providing technical support in healthcare environments preferred.
Health Technical Analyst II
Bachelor's degree from 4-year college or university in Business Administration, Information Technology, Finance, Healthcare, or related field; or six years related experience; or equivalent combination of education and experience. An additional three (3) years of experience in a related field. Experience providing technical support in healthcare environments preferred.
Health Technical Analyst III
Bachelor's degree from 4-year college or university in Business Administration, Information Technology, Finance, Healthcare, or related field; or six years related experience; or equivalent combination of education and experience. An additional five (5) years of experience in a related field. Experience providing technical support in healthcare environments preferred.
COMPUTER SKILLS
An individual should have knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Human Resource systems; Internet software; Inventory software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
OTHER QUALIFICATIONS
Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE).
PHYSICAL
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
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