Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus’ distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position Overview:- Screens Complaints/Grievances and/or investigates patient/visitor incidents/occurrences; collects necessary documents and evidence, summarizes medical records and documents findings.
- Maintains proper data system per role. This includes daily use of the complaint/grievance management software program for data entry, data retrieval, and data analysis. Prepares a variety of statistical reports.
- Maintains communication amongst leaders throughout the organization in order to complete investigations.
- Maintains confidentiality in relation to all risk management matters.
- Supports activities associated with regulatory agencies including participation in DNV preparation and survey process and regulatory investigations.
- Participates in Root Cause Analyses done as the result of an incident.
- Provides support for reporting and managing incidence/events as they occur.
- All responsibilities are stated but not limited to.
- Bachelors degree required
- Two years of risk experience preferred
- Healthcare experience preferred
- Time management skills
- Enjoys working with and helping people
- Able to manage daily tasks without direct supervision
- Maintain hospital ethics when speaking with internal and external customers
- Position requires fluency in English; written and oral communication
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