Help Desk Analyst Job at Expedite Technology Solutions
Expedite Technology Solutions Conyers, GA 30013
$19 - $20 an hour
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Minimum Qualifications:
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Job Type: Contract
Salary: $19.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- Help desk: 1 year (Required)
Work Location: One location
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