Pomeroy is looking for a skilled Service Desk consultants for a 6-12 month contract to hire opportunity. The appropriate candidate will . You must be in the Austin area, working remotely, with the possibility of return to office.
Job description:
- Provide technical support to users for moderately complex computer-related technical problems.
- Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
- Resolve or refer highly complex technical problems as appropriate to the correct resolving group.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using an incident management database and maintains history records and related problem documentation.
- Identify customer problems and complaints to ensure that inquiries are successfully resolved.
- Assist with KPI performance and ensure the team overall hits its associated SLA targets
- Excellent customer service skills and willingness to go the extra mile helping customers
Required skills:
- Windows Support
- Understanding of Microsoft Office Suite
- Basic networking knowledge
- Excellent oral and written communication skills
- high degree of responsibility, commitment, and dependability
Plus skills:
- Knowledge of Microsoft Office 365 Suite
- ITSM tool usage (preferably Service Now)
- Experience with Remote Access tools
- SAP Knowledge
Job Types: Full-time, Contract
Pay: $16.00 - $17.00 per hour
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekdays
- Weekend availability
Application Question(s):
- REQUIRED This position will start as remote but could return to onsite at any time. You must be local to Austin, TX to work onsite. Are you currently located in and willing to return to office in Austin, TX?
(yes/no)
Experience:
- Help desk: 2 years (Required)
- Troubleticketing software: 2 years (Required)
- MS office support: 2 years (Required)
- Win 10 hardware and software: 2 years (Required)
Work Location: Remote
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