Job ID: 23019
Agency: Unified Judicial System, State Court Administrator's Office
Location: Pierre
Salary: $25.28 per hour
Closing date: Open Until Filled

For more information on the Unified Judicial System, please visit http://ujs.sd.gov.

The Mission of the South Dakota Unified Judicial System is to provide Justice for All!

Our employees are our most valuable resource and crucial to accomplishing our mission. We seek talented and motivated individuals to be the face of the court system and help ensure that the Court and all the people that come before it receives the highest level of service. Our dedicated staff work to enhance community safety and ensure victim’s rights while treating all individuals with dignity and respect.

The Unified Judicial System offers a comprehensive benefits package consisting of 10-12 paid holidays every year, extensive sick and vacation leave, paid family leave, military training leave, health and flexible benefits, regular working hours, continuing education opportunities, retirement benefits, a great working environment, and more.

Position Purpose:

This position provides HELP desk support, prepares work orders, and maintains HELP desk documentation regarding UJS court case management computer systems, computer workstations, and mobile devices to ensure problems are resolved quickly and accurately so users can maintain productivity and technology usage. Duties may include:

• answering the HELP desk telephone and responding to email HELP requests for computer hardware and software issues to assist users with problems and resolve as quickly as possible to maintain productivity;
• managing the HELP desk work order system by creating, updating, assigning and closing orders in the system to ensure an accurate tracking of services and issues resolved;
• managing and updating the HELP desk documentation to track common issues and how quickly issues are resolved;
• initiating payment processes to pay for I/T purchases, monthly and quarterly bills, contractors, and licenses to ensure timely payments and reimbursements and compliance with fiscal procedural guidelines;
• performing other work as assigned.

Minimum Qualifications:
Requires Associate’s degree from an accredited university, college, or technical school in computer science, computer networking, computer security, or a related field; or an equivalent combination of related education and experience.

Successful completion of a criminal background investigation is required for employment.

Knowledge, Skills and Abilities:

Knowledge of:

• UJS case management processes and systems
• computer science principles,
• software troubleshooting techniques,
• installation, compatibility, connectivity, and operating system principles.

Ability to:

• acquire and maintain knowledge of UJS case management software in order to provide technically accurate solutions to users;
• diagnose, replicate, and resolve user and computer software issues;
• establish and maintain effective working relationships,
• communicate effectively with others, and exercise tact, patience, and discretion in communicating and dealing with persons of varying technical skills;
• remain calm when users are stressed;
• read, comprehend, create, and recall large amounts of documentation;
• document work orders and resolutions in an organized manner.

The State of South Dakota, Unified Judicial System does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The Unified Judicial System as an employer will be using E-Verify to complete employment eligibility verification upon hire.

You may view our benefits information at https://ujs.sd.gov/uploads/pubs/Come_work_for_us.pdf.

Apply at: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=M6J
Unified Judicial System
500 East Capitol Avenue
Pierre, SD 57501-5070
Phone: 605.773.4867
"An Equal Opportunity Employer"