Help Desk Receptionist Job at Niagara Community College
Niagara Community College Sanborn, NY 14132
$20.45 an hour
Position Information
Position Category
Civil Service
Position Status
12 Month
FLSA
Non-Exempt
Advertised Salary
$20.45 per hour
Department
Computer Center
Working Hours
Monday - Friday 35 hours per week
General Description
Niagara County Community College has a wonderful opportunity for an individual looking to start a career in the field of information technology. This position will allow for the incumbent to learn, grow and develop as part of a team in the college’s Office of Information Technology. To be successful in this role, you will need excellent communication and customer service skills and the ability to effectively task switch. This position reports to the Chief Information Officer.
The work involves responsibility for providing first-line help-desk support to users, maintaining logs of problems, and coordinating problem-solving efforts. The incumbent is also responsible for operating computers and peripheral equipment, utilizing common word processing, spreadsheets, database, graphics, and communications software, and for performing routine minor operator preventive maintenance.
This position is a Niagara County Civil Service Competitive position. Therefore the selected candidate will be appointed on a provisional basis and will be required to take the civil service online Training and Experience exam for the position when offered. The selected candidate’s score on the exam must be considered reachable in order to remain in this title.
Niagara County Community College provides phenomenal benefits for our employees. These benefits are part of a total compensation package comprised of more than just a salary which includes participation in the NYS Retirement System. At NCCC you will have access to benefits that not only cover you and your family’s health but also your well-being as we understand the importance of allowing our employees to have a healthy work life balance by providing our employees with very generous paid time off including campus wide shutdown periods in the Winter and Spring and four-day workweeks in the summer. Please visit https://www.niagaracc.suny.edu/hr/benefits/ to view our benefit offerings.
The work involves responsibility for providing first-line help-desk support to users, maintaining logs of problems, and coordinating problem-solving efforts. The incumbent is also responsible for operating computers and peripheral equipment, utilizing common word processing, spreadsheets, database, graphics, and communications software, and for performing routine minor operator preventive maintenance.
This position is a Niagara County Civil Service Competitive position. Therefore the selected candidate will be appointed on a provisional basis and will be required to take the civil service online Training and Experience exam for the position when offered. The selected candidate’s score on the exam must be considered reachable in order to remain in this title.
Niagara County Community College provides phenomenal benefits for our employees. These benefits are part of a total compensation package comprised of more than just a salary which includes participation in the NYS Retirement System. At NCCC you will have access to benefits that not only cover you and your family’s health but also your well-being as we understand the importance of allowing our employees to have a healthy work life balance by providing our employees with very generous paid time off including campus wide shutdown periods in the Winter and Spring and four-day workweeks in the summer. Please visit https://www.niagaracc.suny.edu/hr/benefits/ to view our benefit offerings.
Typical Work Activities
1. Provides first-line diagnosing/trouble-shooting of computer problems relating to software packages, basic hardware issues, security and password problems;
2. Coordinates with service providers for repair of desktop, laptop, phone, and tablets, computer hardware, desktop, laptop and tablet computer operating system software and peripheral equipment;
3. Refers questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system to the appropriate specialist;
4. Conducts follow-up checks to ensure that problems are resolved to each staff/customer’s satisfaction;
5. Coordinates problem-solving efforts regarding cellular and networking services with vendors and systems users;
6. Maintains a database tracking system for problems, assigns a severity rating to each problem, and updates regarding resolution;
7. Monitors maintenance contracts;
8. Operates a computer and peripheral equipment for production work on a regular, routine basis;
9. Utilizes word processing, data base management, and spreadsheet software along with graphics and data communications hardware/software;
10. Modifies documents/forms using existing software;
11. Operates copiers, scanners, and printers;
12. Performs routine minor operator preventive maintenance;
13. Enters new data and/or edits existing data;
14. Maintains records for the equipment loan program;
15. Processes purchase orders and maintains budgetary records;
16. Maintains the centralized inventory of technology supplies and purchases;
17. Coordinates software previews with vendors;
18. Processes requests for audio visual equipment and classroom equipment repair;
19. Assists the network administrator with the maintenance of user email and network administration;
20. Develops and/or reviews user manuals, training materials and related forms;
21. When necessary, interrupts work schedules for emergency service calls.
Essential Functions
Good knowledge of networked computer capabilities and their application to effective departmental management; good knowledge of modern methods, principles and techniques of help-desk support activities; good knowledge of word processing, spreadsheet, and database software applications; ability to trouble-shoot and resolve computer users’ problems; ability to work well with others including diverse populations; skill in developing and maintaining effective interpersonal relations; ability to understand and follow verbal and written instructions; ability to apply knowledge of data processing capabilities to solve problems and enhance operating systems; sound verbal and written communication skills; ability to maintain records and develop reports; a high degree of logical reasoning and resourcefulness; sound judgment and initiative; tact; patience; physical condition commensurate with the demands of the position.
Required Qualifications
Graduation from high school or possession of an equivalency diploma
and one of the following:
1. One (1) year of paid general office experience which involved the use of word processing, spreadsheet, and database software applications; or
2. One (1) year of paid experience which involved the support of word processing, spreadsheet, and database software applications in a customer environment; or
3. Satisfactory completion of thirty (30) college credit hours; or
4. An equivalent combination of training and experience as defined by the limits above.
NOTE :
1. Part-time experience will be pro-rated.
2. Degrees must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
1. One (1) year of paid general office experience which involved the use of word processing, spreadsheet, and database software applications; or
2. One (1) year of paid experience which involved the support of word processing, spreadsheet, and database software applications in a customer environment; or
3. Satisfactory completion of thirty (30) college credit hours; or
4. An equivalent combination of training and experience as defined by the limits above.
NOTE :
1. Part-time experience will be pro-rated.
2. Degrees must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
Desirable Qualifications
License(s)/Certifications
About NCCC
Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services in an inclusive and welcoming environment. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life of valued stake-holders. The College operates through a collegial model of shared governance and transparency, and is accountable to meet the highest standards of professionalism and integrity.
Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 3,090 students (Fall 2022 semester). The student to faculty ratio is 12:1, providing a high degree of personalized attention and connection between students and faculty.
The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.
NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.
NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.
Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 3,090 students (Fall 2022 semester). The student to faculty ratio is 12:1, providing a high degree of personalized attention and connection between students and faculty.
The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.
NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.
NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.
EEO Statement
NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
Posting Detail Information
Posting Number
S203P
Open Date
11/22/2022
Close Date
Open Until Filled
Yes
Special Instructions Summary
Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:
Incomplete packets will be rejected for lack of information.
- cover letter that addresses each of the qualifications
- resume
- unofficial transcripts
- names and contact information for three (3) current, work related references
Incomplete packets will be rejected for lack of information.
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