Essential Duties and Responsibilities:
Demonstrated experience with Service Desk application for managing IT requests
Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications
Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions.
Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication.
Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required.
Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment
MS Office and Microsoft 365 troubleshooting experience
VPN remote access configuration & troubleshooting experience
Demonstrated experience troubleshooting infrastructure and network related issues
Coordinate directly with business owners, development team, 3rd party vendors and supporting organizations to best understand and analyze business specifications
Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels
Familiar with SharePoint, Teams, and OneDrive.
Have a basic knowledge in Azure.
Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients
Ability to work independently with staff on process and simple software solutions.

Job Types: Full-time, Contract

Pay: $25.00 - $28.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please share the best time, number and, email to connect with you.

Education:

• Bachelor's (Preferred)

Experience:

• Desktop support: 4 years (Preferred)
• Active Directory: 4 years (Preferred)
• troubleshooting: 4 years (Preferred)

Work Location: One location

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