ABOUT CRADLES TO CRAYONS:
Cradles to Crayons (C2C), founded in 2002, provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive at home, at school, and at play. We supply clothing, shoes, diapers, school supplies, and more, free of charge. Our vision is that one day all children will have the essentials they need to thrive.
Two in 5 kids in the United States are currently facing Clothing Insecurity, going without basic essentials like pants, shoes, diapers, and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurity just one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap. Since its founding, Cradles to Crayons has distributed more than three million customized packages of essentials to children in Massachusetts, Greater Philadelphia, Chicagoland, and nationally, through Giving Factory Direct a first-in-kind online product donation platform launched in 2021.
Cradles to Crayons takes a three-pronged approach to mitigating Clothing Insecurity:

• In-person Engagement through tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve.
• Online Product Donations Giving Factory Direct matches product donors directly to children who need the items they have to donate. GFD is currently available in a growing number of communities as we expand our reach nationally.
• Advocacy and Awareness Cradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns, data/evaluation, and legislative outreach.

Cradles to Crayons has earned the highest possible rating from Charity Navigator for 13 consecutive years. Only 2% of charities nationwide have received this distinction. C2C has a budget of $12.9M for FY22.
POSITION OVERVIEW:
The Helpdesk Technician 1 plays a vital role in how technology is applied, used, improved, and maintained at Cradles to Crayons. The position is responsible for supporting users on all major and minor systems for the organization. The Helpdesk Technician 1 will ensure that the constituents of the organization understand the use of the technology and are supported to resolve issues. Working with the Director of Technology and Business Intelligence, the Helpdesk Technician 1 will use their experience to support and nurture users to radically improve the functioning of the IT department and the organization.
It is important to note that the position will model and lead a positive One Cradles culture, underpinned by Cradles Cultural Values and related behaviors.
MAJOR RESPONSIBILITIES:

• Serves as the primary contact for end-user technology related issues through our organizational helpdesk system; resolve or escalate issues efficiently and communicate effectively with end users and train team members on IT systems and processes.
• Across a number of different applications, maintain the user accounts for network access, email and voicemail for all new, existing and departing users
• Maintain hardware and software inventories, including configuration of new hardware (laptops, printers & phones) and asset management.
• Light system administrator work on various systems
• Identify existing/emerging technology needs at the state office (Market) and National levels and support cost/benefit analyses for potential solutions
• Coordinate vendor support for hardware and software
• Assist with special projects as needed

REQUIRED EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES:

• Education/certification: Bachelor's Degree or equivalent work experience required
• 2+ years of professional experience.
• Some experience with end user technology and ability to learn new platforms and adapt them to organizational needs
• Proven analytical and trouble shooting skills.
• Some experience with a number of large systems; including Salesforce, Microsoft 365, Box.
• Demonstrated experience in producing high quality results autonomously with little direction, guidance, or prior precedent.
• Strong sense of customer focus and the importance of the voice of the customer.
• Strong oral and written communicator.
• Ability to manage multiple tasks and projects simultaneously.
• Highly diligent and organized.
• Read, speak, and write fluent English with good verbal skills.

COVID-19 Vaccines
Cradles to Crayons has a COVID vaccine requirement for all staff. We are committed to a safe workplace and doing our part to address the pandemic.
DIVERSITY IS OUR STRENGTH:
Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.
WORKING CONDITIONS:
This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.
ACCOMMODATION:
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.

Location: 281 Newtonville Ave, Newton, MA 02460

Job Type: Full-time

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