Position Summary:
Under the direct supervision of the Coordinated Services Supervisor, with additional direction from the PATH Research Coordinator, the Peer Navigator will provide support to participants living with HIV who are enrolled in the “PATH” (Peers plus mobile App for Treatment in HIV) study funded by the NIH and led by investigators at San Diego State University (SDSU) and UC San Diego (UCSD). The role of the Peer Navigator is to be a bridge between providers and persons living with HIV to facilitate the medical and psychosocial care of the clients. There are three primary functions of the peer navigator: 1) the peer navigator will support their clients by providing one-on-one peer support to improve clients’ retention in HIV care and Anti Retroviral Therapy (ART) adherence, 2) the Peer Navigator will communicate and engage with their clients through the use of a web-based application, or “app” accessed through a smartphone or computer (e.g., using the app to setup notifications and medical appointment reminders for their clients, send and receive direct messages from clients, and monitor clients’ reports of their own ART use and their other activities on the app); and 3) the Peer Navigator will electronically track activities within the app and complete written documentation to regularly report on work-related activities, including participant outreach activities. The Peer Navigator will serve as an empathic, trustworthy, knowledgeable, and reliable resource for the client’s HIV care while maintaining confidentiality at all levels.

Essential Functions of the Job:

• Accompany clients to HIV medical care visits and to other non-medical care visits (if requested)
• Facilitate the clients’ linkage to and retention in HIV care (including reengagement of clients previously lost to follow up)
• Serve as a liaison between the client and the clients’ healthcare providers
• Serve as a key member of the Coordinated Services team, coordinating efforts to support the client with case managers and patient navigators
• Build effective working relationships with clients, case managers, and providers to improve coordination of HIV care and support services
• Record and track client information securely and confidentially
• Problem solve with clients to reduce barriers to care and treatment adherence
• Facilitate client, case manager, and provider communication and understanding of HIV treatment protocols
• Build and support clients’ skills in HIV systems navigation, client-provider communication, and HIV-treatment compliance
• Coordinate client transportation between relevant sites and for the purpose of the PATH program

Additional Duties and Responsibilities

• Engage in client outreach by searching for clients lost-to-follow-up for study recruitment
• Perform other work-related duties as assigned including occasional weekend or evening work

Job Requirements

Experience and Required Skills:

• Familiarity with HIV infection and HIV care in the U.S. and specifically San Diego/San Ysidro
• Familiarity with unique barriers and facilitators to HIV care and medical and social services faced by African American/Black and/or Latinx/Hispanic communities
• Familiarity with the unique health care barriers faced by the LGBTQ+ community

Education Required:

• High School Diploma or GED

Verbal & Written Skills Required:

• Ability to effectively communicate
• Ability to present in small and large group settings.
• Demonstrate ability to be culturally sensitive and appropriate in working with minority communities.
• Demonstrate respect for diversity.
• Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of people with a variety of co-occurring disorders.
• Establish and maintain effective working relationships with clients, family members, other professional staff and the public.
• Preferred: Bilingual Spanish/English.

Equipment Used:

• Computers, phones, vehicles, copy machines and fax machines
• Ability to comfortably use the internet and technology, including mobile-phone applications (“apps”)

Working Conditions and Physical Requirements:

• Flexibility in schedule to meet project deadlines.
• Sitting for extended periods of time.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.


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