Summary: Establish self at area hospitals as liaison for The Providence Center and coordinate all hospital discharges for IHH / ACT / CSP teams and outpatient clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Contact area hospitals upon client’s admission and bring status reports to appropriate teams

• Facilitate follow up hospital appointment with licensed provider within 7 days for clients discharging hospital for behavioral health illness
• Schedule appointments for clients with outside agencies if needed
• Coordinate all hospital discharge planning for clients
• Establish productive relationships with case managers, directors and social work departments at local hospitals and regularly visit hospital to establish and maintain relationships
• Establish relationships with team managers and staff
• Meet regularly and at least quarterly with HH and outpatient teams to educate about liaison role
• Communicate regularly with teams regarding discharge plans, special needs, etc
• Promote teamwork to ensure follow up success
• Provide documentation in EMR of all communication activity with hospital and to include notification of admission/discharge to team in accordance with Health Information Services (HIS) and other Center requirements within required time frames and abide by Center confidentiality policy.
• Utilize various EMR reports and QI reports daily that identify client admissions and discharges
• Identify barriers to follow up hospitalization appointments
• Attend various committees as required
• Understand quality measures and the role the liaison plays in meeting the intended target goals
• Perform SBAR with coworker to communicate pending cases to ensure adequate coverage
• Utilize medical information from remote or onsite EMR to access and review medical records
• Give updates to hospital social workers regarding client medication regimen/treatment
• Involve clients, agencies and others in planning
• Present a verbal synopsis of actual cases as required
• Treat clients with respect
• Complete required interagency and other necessary paperwork
• Drive carefully and abide by traffic rules
• Ensure that seat belts are worn by all traveling in Center or employee owned vehicles
• Follow required office procedures in a cooperative manner
• Initiate and process incident reports as per Center guidelines
• Adhere to Infection Control protocols
• Monitor confidentiality in accordance with Center policy and legal requirements
• Work in cooperation with co-workers and supervisory staff
• Communicate with team members regarding problems in a constructive manner
• Attend trainings, case presentations and conferences and other trainings as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from four-year college or university in Human Services. Experience in Human Services Field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have valid driver's license and insured auto.