• $20.74 ~ $22.74/hr ($15.74 - $17.74/hr base + service charge average)
• Paid sick leave
• 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria)
• Free daily meals
• Free kayak and paddleboard rentals
• Discounts on rooms, spa, restaurant and more!

About This Position

The Host/Hostess is the first impression for the Restaurant at Alderbrook; responsible for introducing the guest to the dining experience. All guests must be welcomed and warmly greeted upon arrival. Seating should be both timely and efficient, managing the flow and seating our guests to a table that best serves their wishes. In this position, you will:

• Maintain knowledge of floor charts, seating numbers and Restaurant layout.
• Maintain a working knowledge of menu ingredients, reservation policies and host duties.
• Make a great first impression with posture and appearance; always complying with Alderbrook Resort & Spa appearance standards.
• Engage guests in conversation as you seat them.
• If needed, assist with clearing and resetting tables within 2 minutes.
• Greet all guests warmly and with a smile, and thank them as they depart, inviting them to return.
• Seat guests based on guest preference and balance of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
• Relay messages to servers and bussers as needed.
• Full position details are available upon request at careers@alderbrookresort.com.

Qualifications

• Must be 18 years of age or older
• 1-3 years' prior experience in hosting or customer service
• Possess or obtain Washington State Food Handlers Card - required within 14 days from start
• Weekend availability, required

Successful Characteristics

• Professional: Report to work when scheduled and with a professional and well-groomed appearance.
• Effective Planning: Ability to prioritize tasks and duties.
• Personal: Pleasant personality - provides eye contact, hospitable by nature; speaks with poise, voice control and confidence using proper English; service oriented, fast learner, self-reliant, sensitive, tolerant of stress and able to maintain a positive attitude at all times, shows initiative, judgment, desire & ability to work with a diverse staff, commitment to the Resort and fulfillment of the Alderbrook Promise.
• Knowledge of Work: excellent attention to detail, work standards.
• Interpersonal: Ability to work/communicate effectively verbally with multiple operating departments. Able to speak, read and write English.
• Work habits: Ability to work independently, autonomously and without supervision, while also able to follow written and verbal instructions when necessary. Able to work long hours and overtime if necessary. Team-oriented.

Physical Demands of the Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work Environment: Conditions are those of a typical of a hotel Restaurant. It is a controlled environment, and the position experiences little variation in temperature and a moderate level of noise in the work environment.
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand for extended periods; walk; sit; climb stairs; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, bend and twist, push and pull, or crouch. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision. May require sustained visual and mental concentration.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Alderbrook Resort & Spa may amend a job description at any time with or without notice.

Our ability to achieve our mission is enhanced by a diverse team and an inclusive culture. We seek candidates who possess knowledge, skills, and lived experience that contribute to the diversity of our team and share a commitment to equity.

Alderbrook Resort & Spa is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, sex, creed, religion, age, marital or nursing mother status, pregnancy, national origin, citizenship, the presence of any sensory, mental, or physical disability, veteran status, sexual orientation, gender identity, gender expression, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other status or characteristic protected by applicable local, state, or federal law.

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