Blue Lake Casino & Hotel

POSITION DESCRIPTION
MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Hotel Manager
Department: Hotel Operations
Reports To: Director of Hospitality
FLSA Status: Exempt
Revised By: Director of Hospitality
Revised Date: January 19, 2015
Approved By: Human Resources Manager
Approved: January 19. 2015

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JOB SUMMARY*
Responsible for the day-to-day management of the hotel and its staff and has commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, and reservation), and housekeeping. Must strike a balance between customer satisfaction and effective business management, ensuring financial viability, and facilitate a smooth-running customer service operation, while ensuring staff work together as a team.
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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Establishes standards and ensures compliance or personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
• Develop and implement a yearly operating budget including setting room rates, occupancy forecasts, revenue projections and department expenses.
• Requisitions supplies and equipment.
• Delegate authority and assigns responsibility to all Team Members; supervises work activities of all Team Members.
• Ensure staff received proper training for each position, including safety training and standard operating procedures.
• Monitor cost controls on a regular basis.
• Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answer patrons' complaints and resolves problems to maintain guest satisfaction.
• Handle and resolve Team Member issues.
• Adhere to the Blue Lake Casino & Hotel procedures and regulations.
• Ensure Team Member paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audit daily reports and processes monthly paperwork.
• Order supplies and equipment as needed and in accordance with Casino procedures.
• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Provide courteous service to our guests and be cordial to all Team Members.
• Communicate effectively both orally and in writing.
• Other duties as assigned.

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Promotes the following within the department and among all Team Members:*

• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

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Blue Lake Casino & Hotel requires Team Members, on a continual basis…*

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

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SUPERVISORY RESPONSIBILITIES*
Directly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

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QUALIFICATIONS*
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EDUCATION and/or EXPERIENCE*
High school diploma is required. Bachelors Degree in hotel or business administration is preferred. Minimum ten years experience in hotel management. Minimum five years experience working a property with at least 100 guest rooms and minimum of a 3 Star or 3 Diamond rating. Prefer candidates with experience using Opera by Oracle.

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LANGUAGE SKILLS*
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

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MATHEMATICAL SKILLS*
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

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REASONING ABILITY*
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

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CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING*

• While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
• While employed, must maintain a valid California State Drivers License.
• Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

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PHYSICAL DEMANDS*
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The Team Member is frequently required to stand; sit and talk or hear. The Team Member is occasionally required to taste or smell. The Team Member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.

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WORK ENVIRONMENT*
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $53,124.00 - $69,061.20 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

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