• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.

• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.

• Able to establish and maintain effective working relationships with associates and customers.

• Act as Manager on Duty per schedule.

• Able to make sound business decisions and take action quickly based on previous experience and good judgment.

• Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Command of the English language both written and verbal.

• Oversee efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

• Implement company and franchise programs.

• Oversee preparation forecasts and reports and assist in the development of the room's budget.

• Oversee tracking guest satisfaction surveys and maximize usage of the guest response tracking system.

• Ensure all Front Office Quality Standards are complied with and are consistently applied.

• Assist with resolving customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

• Assign and instruct Front Office team and Executive Housekeeper in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

• Ensure all Housekeeping Quality Standards are complied with and are consistently applied.

• Maintain hotel par levels of inventory by conduct periodic inventory of guest supplies, small equipment and linen as required.

• Assist other managers in analyzing statements, distributions, and other financial data.

• Able to handle all questions and concerns regarding charges, conduct thorough research to develop the most effective solution and negotiate results.

• Manage and oversee Accounts Receivable functions, including collection calls as needed.

• Verify cash deposits are made timely as needed.

• Verify night audit functionalities are efficiently completed.

• Maintain records storage area in compliance with record retention requirements of relevant government agencies.

• Preparation and knowledge of sales tax returns, as well as any other applicable tax liabilities.

• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.

Physical Demands:

• Some lifting may be required. This position may require 75%+ or more of time on their feet.

Qualifications:

Education/Experience

· · High School Diploma or equivalent required, Associates Degree or higher degree preferred.

• Minimum 3-5 years of management experience, preferably in both rooms and housekeeping.

• Minimum 2 years of experience in Hotel or Hospitality related Accounting.

What we offer:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• 401K
• Paid Time Off

** Bluesky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected

Characteristics. ***

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Houston, TX 77046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 3 years (Required)
• Hospitality: 2 years (Required)

Work Location: One location