Hotel Sales Coordinator (FT) Job at Galaxy Management Company LLC
Primary Objective:
The Sales Coordinator is responsible for organizing all group blocks and corporate negotiated reservations. In addition, they will assist the Sales Manager and/or Director of Sales with increasing new business and maintaining existing accounts. Their main duties include creating group blocks, making reservations, creating group and corporate contracts, generating reports and professional correspondence.
Duties And Responsibilities:
- The Sales Coordinator inputs and monitors all appropriate reservations and special requests and related services
- Process correspondence, reports, proposals and contract documents and internal communications
- Work with assigned managers, work cooperatively on any and all projects by their assigned managers
- Assist in developing and building prospect and client accounts as designated by the annual sales plan and as designated
- Answer incoming calls and greet guests
- Conducts in person and telephone correspondences in a courteous and professional manner
- Refer, as appropriate, the caller or visitor to the proper sales staff person or hotel department
- Process incoming and outgoing mail
- Assist with solicitation and compile appropriate promotional packets, mailings, lists and files
- Assist with special client requests for site inspections, room service gifts, and interdepartmental coordination of other related client services
- Maintain filing systems, form letters, forms, mailing lists and sales collateral materials
- Input data and maintain computer database, to include form letters, reports and direct mail lists
- Coordinate assignments and maintain communication with various staff and other departments of the hotel as directed and as appropriate
- Maintain traces and appropriate client status reports
- Maintain correspondence with group leaders regarding hotel reservations activity
- Perform other job functions as requested or assigned
Qualification and Skills:
- Excellent written and verbal communication skills
- Able to take direction well
- Ability to work as part of a team and independently
- Computer proficiency and experience with: Microsoft Office, Word, Excel, and Visual Matrix a plus.
- Strong organizational skills
- Excellent phone etiquette
- Excellent public relations and customer service skills
- Professional appearance and attire
- Weekend availability required
Education And Experience:
- High school diploma or equivalent
- 1 year of hotel Sales experience, a plus
- 1 year of hotel experience, a plus
- Previous clerical or secretarial skills a plus
Job Type: Full-time
About Galaxy Management Company LLC:
Our vision is achieving superior results through our systematic approach to hospitality management which incorporates analytical technology and innovative concepts.
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