Job Description

Housekeeping Manager will assist the Director of Housekeeping in providing supervision, direction and management of the Housekeeping, Laundry and Public Areas departments to ensure the highest levels of cleanliness and guest satisfaction are met and maintained. This position will also assist in providing a healthy work environment by promoting integrity, foster teamwork and ensuring excellence throughout the department.

Work Requirements

• Will assist in the hiring process for the Housekeeping Department by interviewing qualifying candidates.
• Will assist in conducting annual performance appraisals; counsel employees on necessary improvements.
• Ensure all documentation of terminations, counseling or coaching sessions, evaluations, etc., are accurate and placed in associate's personnel file.
• Assist in the training and development of Housekeeping staff on policy and procedures for the department.
• Maintain knowledge of industry trends and current technology to maximize revenue and maintain competitive position.
• Monitor implemented training programs to ensure the highest level of customer service throughout the department.
• Assist in the resolution of customer complaints; follow through on guest reviews and customer feedback as appropriate to maintain a high level of customer satisfaction.
• Assist in overseeing lost and found procedures for all housekeeping areas.
• Assist in conducting department meetings that motivate and prepare staff on a daily basis; ensure shift change updates are accurate.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events, and knowledge of job responsibility of staff
• Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees
• Document call offs and replace for any shift
• Coordinate breaks for assigned staff
• Prepare and distribute assignment sheets to assigned staff and review priorities
• Assign radios, keys and ipads/ipods to assigned staff. Maintain accurate record of such and ensure security of keys
• Communicate additions or changes to the assignment sheets as they arise throughout the shift
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restroom, and storage area
• Check all staff for proper work attire/grooming
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices, and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests
• Report work orders for maintenance repairs
• Monitor guests requests are completed within a timely manner
• Manage employees missed or improper time clock punches
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Perform other duties as assigned by the Director of Housekeeping

Qualifications

• High School Diploma or Equivalent; College Degree preferred.
• 2 years’ experience as a manager in hospitality with positive leadership qualities
• Bilingual highly desired; excellent communication skills verbally and written.
• Experience working in the Housekeeping department of 500 + room property.
• Knowledge in basic sanitation and safety compliance requirements.
• Ability to train and motivate staff.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment
• Detailed oriented in performing job functions with speed, and accuracy
• Easily adapts to change with a positive attitude
• Able to work in a fast pace environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Supplemental pay types:

• Signing bonus

Work Location: In person

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