POSITION TITLE: Housekeeping Supervisor

REPORTS TO: Executive Housekeeper

POSITION SUMMARY:

The Housekeeping Supervisor checks rooms for high cleanliness standards and assists with managing the housekeeping team, resources, tasks, and requirements related to housekeeping and laundry operations. They must also assist in creating an energized and positive work environment that results in the delivery of exceptional guest service.

DUTIES AND RESPONSIBILITIES:

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Assist with placing orders based on inventories to include Guest Supplies, Cleaning Supplies, Chemicals and Linen while following budget guidelines and maintaining budget expectations.
• Review Payroll daily to ensure we are maintaining labor standards in all areas of the Housekeeping department while keeping overtime to a bare minimum with any and all overtime needing General Manager approval.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Follow emergency procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

POSITION REQUIREMENTS:

• Must be able to effectively communicate both written and verbally.
• Must be able to stand for long periods of time.
• Must be able to lift 40 lbs.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons to complete their individual tasks if situation demands with or without reasonable accommodation.