Housekeeping Supervisor Job at Northwood Hospitality LLC
- Supervise the allocation of work assignments to Room Attendants and Housepersons to ensure maximum coverage
- Assign special duties to Room Attendants and Housepersons on assigned floors
- Check the computer system throughout the day for an update of room status and communicate with the front desk and engineering
- Check and return an allocated number of guest rooms to the standard required by the hotel
- Report and log any maintenance defects found in the rooms and assigned areas. Liaise with front desk and engineering regarding all out of order rooms and other defects
- Ensure soft furnishings and décor of rooms are maintained to standard
- Oversee implementation of deep cleaning and replacement
- Ensure corrective action where necessary and inform the Director of Housekeeping regularly on performance of each staff member
- Check on a daily basis the arrivals, departures and VIP lists
- Check rooms to ensure they are cleaned and maintained to the required standard
- Ensure VIP gifts are replenished
- Conduct team briefings, daily line ups, monthly meetings as required
- Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supply closets
- Ensure all storage areas are kept clean, safe and are within local fire, safety, and health codes
- Ensure all public area and heart of house areas are clean
- Handle guest requests, inquiries and complaints with immediate action and thorough follow up
- Assist in stock taking of Housekeeping items when necessary
- Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures
- Report immediately any matters concerning the security of the floors or public spaces to the security department
- Report immediately any valuable lost property to security and to log packages and all other lost property
- Assist fellow team members to perform similar or related jobs as and when necessary
Amara Resort and Spa is owned and operated by Northwood Hospitality. We offer a comprehensive benefits package including medical, dental, vision, an employer paid life insurance policy, employer paid short-term and long-term disability coverage, and additional supplemental insurance plans are available. Northwood Hospitality sponsors a 401(k) plan with a company match. At Amara, we believe it is important to have a work life balance. Full-time, eligible employees accrue vacation time, sick time, and are eligible to receive holiday pay. As a part of Northwood Hospitality, team members are eligible to receive discounts at other properties within the portfolio. Each day a team member arrives to work, they can expect a delicious, chef curated lunch provided free of charge. We believe our team members are empowered to act and make the right decisions. As such, we are committed to the growth and professional development of our team through internal promotions and cross-departmental training opportunities.
Compensation
$21.00 per hour
About Northwood Hospitality
At Northwood Hospitality, we understand that our people are the hallmark of our success.
- Integrity: We are honest, fair, accountable, and respectful.
- Collaboration: We are better when we are together.
- Leadership: We are empowered to act and make the right decision for our guests and our business.
- Passion: We are passionate about hospitality and serving our guests with pride.
- Balance: We are focused on a balanced approach for our teams, families, and communities.
We believe people are the most important assets.
- We understand the heart of our business is our team members.
- We believe in personal empowerment.
- We are driven in developing our talented teams.
- We accept personal responsibility for our actions and results.
- Strong verbal and written communication skills in English
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- At least one year of progressive experience in a hotel or related field preferred.
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