CLASS SUMMARY:
This position is responsible for performing technical and support tasks related to housing programs. Tasks require comprehensive knowledge of housing program operations, requirements, rules, and regulations. Responsibilities may include conducting investigations; preparing correspondence; processing documents; providing assistance to residents; executing rental contracts and/or leases and performing standard support tasks.

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)
1. Conducts eligibility interview of participants to determine tenant eligibility. Computes tenant rent/income accurately and prepares all materials necessary to maintain a timely recertification schedule, and maintains all records/files required to ensure the accurate processing of cases which includes adjusting tenant files as needed
2. Assures that all documentation has been verified utilizing the State Wage and Information Collection Agency (SWICA) and the Enterprise Income Verification (EIV) system.
3. Communicates regularly with clients, and the public in person and by phone
4. Collects, updates, and edits tenants' information for submission to Public Housing Information Center (PIC).
5. Prepares written correspondence relating to client terminations.
6. Performs standard support tasks, including: collecting and updating tenant information; receiving mail; and performing related tasks.
7. Participates in the orientation of tenants/applicants in briefing sessions on procedures
8. Execute leases and contracts by obtaining proper signatures for contracts or leases; monitoring contracts and leases to ensure compliance with laws and regulations.
9. Provides assistance to applicants, staff, and others, including: explaining program eligibility requirements
To tenants and property owners; assisting individuals in resolving leases and contract issues; assisting property owners in interpreting rental contracts; and/or providing information related to program rules and regulations.
10. Prepares payments utilizing computer spreadsheets and specialized housing industry software for payment submission to accounting.
11. Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE (positions in this class typically require):

Associate’s degree in related field; 1-3 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

KNOWLEDGE (position requirements at entry):

• Customer service principles;
• Housing programs;
• Standard mathematical concepts;
• Methods of preparing correspondence;
• Federal, state, and local laws, rules, and regulations;
• Computers and related software.

SKILLS (position requirements at entry):

• Providing customer service;
• Performing calculations;
• Preparing correspondence;

Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, and others sufficient to exchange or convey information and to receive work direction.

LICENSING REQUIREMENTS (positions in this class typically require):

• Driver's License