Human Services Assistant III - Pittsylvania County DSS Job at Virginia Dept of Social Services - Local
The Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services.
General work tasks include but not limited to:
General work tasks include but not limited to:
- Screens clients for benefits and services.
- Interviews clients and explains programs, services, policies, and procedures.
- Assists clients with applications.
- Evaluates and approves agency providers.
- Research information.
- Serves as initial point of contact for applicants.
- Interviews applicants for benefits and/or service programs.
- Provides information regarding various programs and benefits, general eligibility requirements, policies, and procedures.
- Assists clients with completing applications and performs initial screening of applications.
- Provides information to clients seeking services and directly makes referrals for services.
- Researches a variety of databases to obtain and/or verify information needed to process applications.
- Maintains logs of client documentation received.
- Schedules and coordinates appointments for clients to meet with benefit, employment, or services staff.
- Contacts clients for requested/needed information and responds to routine questions in person, e-mail, or by telephone.
- Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
- This individual will work closely with the services unit to assist to service availability/follow up, and crisis stabilization for In-home services.
Minimum Qualifications
Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.
Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
Demonstrated ability to: Communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others, organize, and postdate, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.
Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
Demonstrated ability to: Communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others, organize, and postdate, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.
Preferred Qualifications
High school diploma supplemented with postsecondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Special Requirements
Applicants are encouraged to provide a complete listing of work experience and qualifications on the application and/or resume. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of receipt when the application is submitted for consideration.
Special Instructions to Applicants
Applicants are encouraged to provide a complete listing of work experience and qualifications on the application and/or resume. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of receipt when the application is submitted for consideration.
Consideration for an interview is based solely on the information within the application and/or resume.
Please refer to your account for the status of your application and this position.
Only complete applications will be considered and all applications and/or resumes must include work history, including periods of unemployment, if applicable.
Consideration for an interview is based solely on the information within the application and/or resume.
Please refer to your account for the status of your application and this position.
Only complete applications will be considered and all applications and/or resumes must include work history, including periods of unemployment, if applicable.
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