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Job Title: Dispatcher

Classification: Non-exempt

Shift: Full time, 40 hours per week, occasional overtime, occasional nights, weekends, or on call as

assigned

Reports to: Dispatch Team Lead

Summary: This position is responsible for maximizing the potential of scheduled jobs and minimizing travel time for field personnel assigned to them.

Essential Duties:

• Evaluate jobs and assign the best technician to maximize the potential of each job and minimize travel time of field personnel assigned to them.
• Communicate with customers before, during & after job as needed.
• Manage location and needs of field personnel assigned to them.
• Accurately debrief every job to ensure standards are met regarding completion, follow up, and
• payment.
• Other duties as assigned

Qualifications:

• EDUCATION/EXPERIENCE— Possess a high school diploma or equivalent. Possess at least two (2) years of customer service or dispatch experience, preferably in a fast-paced customer service function.
• LANGUAGE SKILLS— Able to read and interpret documents such as operating and maintenance instructions and procedure manuals. Able to speak English clearly and with proper grammar and diction.
• MATHEMATICAL SKILLS— Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY— Able to apply common sense understanding in a variety of situations to assure customer satisfaction for both internal and external customers.
• COMPUTER SKILLS— Typing and Excel proficiency required. Knowledge of how to access and use the internet and have a good working knowledge of data entry software, spreadsheet software and/or word processing software. Phone system knowledge and experience is helpful.

Physical Demands:

Evaluate jobs and assign the best technician to maximize the potential of each job and minimize travel time of field personnel assigned to them. Communicate with customers before, during & after job as needed. Manage location and needs of field personnel assigned to them. Accurately debrief every job to ensure standards are met regarding completion, follow up, and payment. Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to sit, reach, stoop, kneel, crouch, crawl, hear, talk, lift and or maneuver up to 50 pounds, type and write. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Compensation and Benefits:

• Affordable Medical, Dental and Vision plans
• 401K with company match
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• 20K Life Insurance Policy free
• Additional life insurance available
• 6 Paid Holidays each year
• Paid Time Off

Disclaimer: This job description is not designed to cover or contain a comprehensive list of duties, qualifications, physical demands, and activities of the employee. All items may change, new ones may be added, or the scope of the job may change as necessitated by business demands.

EEO Statement: TurnPoint and its subsidiaries are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.